UX Lead - Research & Insights

• Job Title: Senior Research & Insights Leader
• Location: Fort Worth, TX
• Pay: $100K-$125K
• Work Model: 3 Days On-Site (T-Th); 2 Day Remote (M, F)
• Benefits: This position is eligible for medical, dental, vision, and 401(k).
  
  

About The Company:

Our client is a forward-thinking organization committed to leveraging customer and market insights to drive innovation, improve experiences, and support strategic business initiatives. They foster a collaborative environment where research plays a critical role in shaping products, services, and long-term growth.

Job Description:

The Senior Research & Insights Leader will lead research initiatives that uncover actionable customer, user, and market insights. This individual will collaborate with cross-functional teams to guide strategic decisions through qualitative and quantitative research, helping the organization deliver impactful business and customer outcomes.

Key Responsibilities:

• Lead and execute research programs that inform business strategy and customer experience improvements.
• Manage research projects from initial planning and methodology selection through analysis and final recommendations.
• Partner with stakeholders across Product, Technology, Marketing, Analytics, Design, and business teams to identify key research opportunities.
• Conduct interviews, surveys, usability studies, focus groups, and other research activities to gather meaningful customer feedback.
• Analyze complex data sets and synthesize findings into clear, actionable insights.
• Present research results and recommendations to stakeholders and executive leadership.
• Advocate for data-driven and customer-centered decision-making throughout the organization.
• Support innovation and continuous improvement efforts by identifying emerging trends and opportunities.
  
  

Qualifications:

• 8 years of experience in UX Research, CX Research, Market Research, Human-Centered Design, Behavioral Research, or a related field.
• 5 years of experience leading enterprise-level or cross-functional research initiatives.
• Strong knowledge of qualitative and quantitative research methodologies.
• Demonstrated ability to influence strategic business, product, or customer experience decisions through insights.
• Proven record of turning research findings into measurable business impact and actionable outcomes.
• Excellent communication, presentation, and stakeholder-management skills.
• Experience within financial services or other regulated industries is preferred.
  
  

Additional Details:

• Ability to work effectively across multiple business units and stakeholder groups.
• Strong analytical, problem-solving, and strategic-thinking capabilities.
• Experience translating complex research findings into concise executive-level recommendations.
• Comfortable managing multiple projects and priorities in a fast-paced environment.
  
  

Perks:

• Opportunity to influence high-impact business and customer experience strategies.
• Collaborative, cross-functional work environment.
• Exposure to executive leadership and decision-making processes.
• Professional development and career advancement opportunities.
• Comprehensive benefits package and competitive compensation.
  
  

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.