What are the responsibilities and job description for the Technical Support Specialist position at Addison Group?
6 month Contract-to-Hire (client has a proven background converting to permanent employee at 6 months)
100% onsite in Sagola, MI - M-F 8am-5pm
$27-35/hr W2 (paid weekly with benefits available during contract period if needed)
To analyze, recommend and support the use of IT services and systems for assigned departments and/or facilities in support of corporate and local business objectives. Provide on-site second level technical assistance and resolution of IT related problems. Ensure contribution to and implementation of corporate IT standards and systems.
Main requirement:
- Desktop Support skills (Microsoft/O365, PC’s, Wise Terminals, very general)
Knowledge, Skills and Abilities:
- Ability to work cooperatively with all levels of staff.
- Demonstrated knowledge of hardware and software and how they interact.
- Working knowledge of AV equipment for conference rooms.
- Working knowledge of effective end-user troubleshooting techniques.
- Working knowledge of current network, connectivity, wiring, switches, and routers
KEY RESPONSIBILITIES:
- Provide hands-on and remote end user support for an assigned territory via phone, email, and in person for all assigned technical issues.
- Install and maintain hardware and software for desktops, laptops, servers, smartphones, printers, and conference room equipment on the business network.
- Diagnose and troubleshoot hardware and software for desktops, laptops, servers, smartphones, printers, and conference room equipment on the business network.
Salary : $27 - $35