What are the responsibilities and job description for the Customer Service Data Management position at Addison Group?
Job Title:Customer Service Data Management Location (City, State):Deer Park, IL Industry:Medical Devices Pay: $33-35/hr based on experience Benefits: This position is eligible for medical, dental, vision, and 401(k).About Our Client:Addison Group is partnering with a Global Biotech company to hire a Customer Service Data Analyst with SAP experience. This role supports customer-facing commercial operations by resolving order, pricing, and data-related issues that directly impact external customers. The position works closely with global and cross-functional teams to ensure accurate and timely execution.Job Description:The Customer Service Data Analyst is a customer-focused role requiring hands-on SAP experience and strong commercial acumen. This position manages high-volume order entry, investigates and resolves customer-impacting issues, and supports data accuracy across ERP and CRM platforms. This is not an IT or pure Master Data role—it is rooted in customer service and commercial operations.Key Responsibilities:Process and resolve high-volume customer service requests and tickets impacting external customersPerform order entry, pricing review, and issue resolution within SAPTroubleshoot downstream system and data issues and conduct root cause analysisSupport customer, product/material, and install base data accuracyCollaborate with global sales, customer service, and commercial teams to resolve escalationsEnsure consistency of data across ERP, CRM, and related platformsSupport data integrity initiatives and continuous process improvementAssist with reporting, documentation, and operational analysisQualifications:Between 2–5 years of experience in customer service, customer care, or commercial operationsHands-on SAP experience required (order entry, customer maintenance, pricing, troubleshooting)Experience handling high-volume order processing and customer-impacting issuesStrong customer-focused mindset with analytical problem-solving skillsBachelor’s Degree required 100% in office positionAdditional Details:This is a temp to hire positionSAP is requiredIntermediate Excel skills (pivot tables, formulas, data analysis)Experience with data integration across ERP and CRM platformsExposure to relational databases or BI tools is a plusExperience with other ERP systems (Oracle, Microsoft Dynamics, etc.) may be considered, though SAP is strongly preferredThis role is customer-facing and commercially focused—not an IT or technical development rolePerks:Opportunity to work within a global commercial environmentExposure to enterprise ERP and CRM systemsCross-functional collaboration with sales, service, and operations teamsGrowth potential within a data-driven customer operations functionBeautiful office, friendly team, training offered Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Salary : $33 - $35