Receptionist

About Company:

We’re officially a Great Place To Work®! We’ve always believed that supporting our team is just as important as supporting our patients. Now, we’re proud to share that we’ve earned Great Place To Work® Certification - based entirely on feedback from our own employees.

Read more here: https://ow.ly/YQ1C50WuRH1

This certification reflects the culture we’ve worked hard to build - one rooted in trust, inclusion, and purpose-driven leadership.

At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well-being.

Our benefits include:

• Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.

• Expanded Coverage – Options for domestic partners and a wider network of in-network providers.

• Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.

• Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.

• Student Loan Repayment – Available for nurses and therapists.

• Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.

• Generous PTO – A robust paid time off policy to support work-life balance.

• Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.

At Bradford Health Services, we don’t just invest in our patients—we invest in our people.

About the Role:

The Receptionist serves as the first point of contact for clients, visitors, and employees, playing a crucial role in creating a welcoming and professional environment. This position is responsible for managing multi-line phone systems efficiently, ensuring all calls are answered promptly and directed to the appropriate personnel. The Receptionist also performs a variety of general administrative duties, including greeting clients, handling correspondence, and maintaining office organization. By managing multiple phone lines and operating office equipment such as copy machines, the Receptionist supports smooth daily operations. Ultimately, this role contributes significantly to the overall efficiency and positive image of the organization through excellent communication and organizational skills.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in receptionist or front desk roles handling multi-line phone systems.
• Strong phone etiquette and communication skills.
• Basic proficiency with office equipment such as copy machines and fax machines.
• Ability to perform general administrative and office duties efficiently.

Preferred Qualifications:

• Experience working in a fast-paced office environment.
• Familiarity with scheduling software and basic computer applications (e.g., Microsoft Office Suite).
• Additional training or certification in office administration or customer service.
• Bilingual abilities to assist a diverse client base.
• Demonstrated ability to manage multiple tasks simultaneously with attention to detail.

Responsibilities:

• Answer and manage multiple phone lines using a multi-line phone system, ensuring calls are handled with professionalism and routed correctly.
• Greet clients and visitors warmly, providing assistance and directing them to the appropriate departments or personnel.
• Perform general office duties including filing, copying, faxing, and maintaining office supplies and equipment.
• Maintain a clean and organized reception area to create a positive first impression for all visitors.
• Assist with scheduling appointments, managing incoming and outgoing mail, and supporting other administrative tasks as needed.

Skills:

The required skills such as multi-line phone management and phone etiquette are essential for handling high volumes of calls professionally and efficiently, ensuring callers receive timely and accurate assistance. Receptionist duties and general administrative skills are applied daily to maintain smooth office operations, including greeting clients and managing correspondence. Proficiency with office equipment like copy machines supports document handling and distribution tasks. The ability to manage multiple phone lines and multi-phone systems allows the Receptionist to juggle various communication channels without compromising service quality. Preferred skills, including familiarity with scheduling software and bilingual communication, enhance the Receptionist's capability to support diverse office needs and improve overall client satisfaction.