Vice President of Residential Program Services

The Vice President of Residential Program Services provides leadership and operational oversight of residential program services across all locations at ADAPT of the Hudson Valley. This role is responsible for ensuring high-quality, person-centered supports that promote dignity, choice, and community inclusion for individuals with developmental disabilities. The Vice President oversees program performance, regulatory compliance, staffing, budgeting, and quality assurance, while fostering a collaborative and inclusive team environment aligned with the agency’s mission and values. This is an On-Call, In-Office Position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Key duties and responsibilities of the Vice President of Residential Program Services include but are not limited to:

• Leads the planning, implementation, and evaluation of program operations and interdisciplinary teams.
• Establishes and oversees programmatic goals, quality assurance systems, and performance benchmarks to drive outcomes and continuous improvement.
• Provides direct supervision, mentoring, and performance management to Coordinators of Operations and program leadership.
• Oversees the quality, safety, and effectiveness of services to ensure regulatory compliance with OPWDD, DOH, and Medicaid standards.
• Participates in strategic planning and supports the development of innovative services that meet the evolving needs of the people we support.
• Partners with Workforce Development to recruit, train, and retain highly qualified staff; ensures staff receive all required and developmental training.
• Manages program budgets, monitors expenditures, and collaborates with Finance on forecasting and reporting.
• Ensures individual service planning, documentation, and care coordination meet regulatory and internal standards.
• Reviews incidents, conducts risk assessments, and supports corrective action plans to promote health, safety, and well-being.
• Builds strong relationships with the people we support, families, and stakeholders to promote communication, satisfaction, and engagement.
• Ensures environments are inclusive, accessible, and reflective of the person-centered values of ADAPT.
• Represents the organization to external partners, funders, community organizations, and regulatory bodies as needed.
• Stays current on best practices, trends, policies, and innovations in the field of developmental disabilities and applies this knowledge to program improvement.
• Leads or participates in agency committees, special initiatives, or projects assigned by senior leadership.
• Establishes and oversees programmatic goals, quality assurance systems, and performance benchmarks to drive outcomes and continuous improvement.
• Collaborates with senior leadership to ensure that programs are strategically aligned with the agency’s mission, vision, and strategic plan.
• Leads and mentors program leadership staff, fostering a high-performing, collaborative, and values-driven team culture.
• Champions diversity, equity, inclusion, accessibility, and belonging across all programs and communities served.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Social Work, Public Administration, Human Services, or a related field. Master’s degree preferred.
• Minimum 7–10 years of leadership experience in human services, disability services, or program administration.
• Strong working knowledge of OPWDD, DOH, and Medicaid regulations and best practices for supporting individuals with intellectual and developmental disabilities.
• Demonstrated experience managing program operations across multiple sites and leading multidisciplinary teams.
• Proven ability to manage budgets, support compliance, and drive programmatic outcomes using data and performance metrics.
• Skilled in developing and implementing training initiatives, quality assurance measures, and person-centered supports.
• Proficiency in using electronic health record systems, Microsoft Office Suite, and email platforms.
• Decisive yet collaborative leadership style, with high emotional intelligence, integrity, resilience, and the ability to inspire teams in a mission-driven environment.
• Strong written and verbal communication skills, with the ability to represent the organization externally with professionalism and integrity.
• Deep understanding of and sensitivity to the diverse communities served, with demonstrated ability to build trust and engagement across a wide range of populations.

Salary Range: $125,000 - $160,000 per year