What are the responsibilities and job description for the Case Services Aide V Adult Protective Services-162354 position at Adams County?
Takes referrals of at-risk adult abuse, neglect, exploitation, and/or self-neglect from the community, either by telephone, in person from walk-in clients, via fax, or by mail. This position also determines initial eligibility for Health First Colorado (formally Medicaid), including Long Term Care. Delivers customer service in a professional and courteous manner. Communicates knowledge of community resources for food, clothing, legal assistance, medical care/assistance, etc.
- Obtains pertinent information including dates, names, addresses, and abuse, neglect, exploitation, and/or self-neglect allegations accurately.
- Gathers detailed descriptions of the original allegations from the reporting party along with additional information related to abuse and neglect.
- Delivers customer service in a professional and courteous manner.
- Determines if callers have the right to information, according to the rules of confidentiality.
- Communicates county and community resources for food, clothing, medical assistance and care, mental health, legal assistance, etc., to callers.
- Collaborates and communicates with internal colleagues, community agencies, and reporting parties.
- Models positive, professional behaviors for others; confronts behaviors in a non-judgmental, effective manner; deescalates crisis situations.
- Processes Medicaid applications.
- Examines applications to determine applicants/participants income, resources, household composition and employment status to assess their eligibility for medical assistance.
- Reviews applications for accuracy and completeness and makes requests for information regarding incomplete forms and missing documentation. Verifies required information by appropriate methods: e.g., phone calls to employers; applicants; computer database inquiries (interfaces); statistical reports from the State and/or change or status reports turned in by clients to determine program eligibility.
- Explains program eligibility requirements to applicants, including all rules and regulations, his/her rights and responsibilities, available benefit dates, reason for approval or denial and the right to appeal.
- Interface daily with statewide computer system requiring accurate and complete data entry of information. Interprets and evaluates computer generated data to determine application to individual case processing for approvals, changes, denials, and discontinuations.
- Assists supervisor and caseworkers as determined by unit needs.
- Performs related duties and responsibilities as required
- Ability to utilize communication and listening skills within the organization and with the community.
- Ability to prioritize multiple tasks.
- Ability to use various electronic systems, including CBMS, CAPS, and Microsoft Programs.
- Ability to document accurate and professionally.
- Ability to communicate clearly and concisely, both orally and in writing.
- Ability to establish, maintain, and foster positive an harmonious working relationships with those contacted in the course of work.
Experience: 1 year experience determining eligibility in CBMS for Medicaid.
Education and Training: High school diploma or GED equivalent.
License or Certificate: Possession of, or the ability to obtain, a valid Colorado Driver's License.
Background Check: Must pass a criminal background check.
Other:
- Ability to obtain, maintain, and ensure continued access to State and County systems in strict compliance with all applicable county and state regulations, policies, and user agreements.
- Ability to work in a standard office environment.
- Ability to utilize a personal vehicle or other mode of transportation to transport clients in all types of weather.
- Ability to lift and carry up to 50 lbs, including case files and client's personal belongings to storage or another location, as well as food from the food bank to client's residence, if needed.
Salary : $48,956 - $70,986