Case Services Aide V Adult Protective Services-162354

Takes referrals of at-risk adult abuse, neglect, exploitation, and/or self-neglect from the community, either by telephone, in person from walk-in clients, via fax, or by mail. This position also determines initial eligibility for Health First Colorado (formally Medicaid), including Long Term Care. Delivers customer service in a professional and courteous manner. Communicates knowledge of community resources for food, clothing, legal assistance, medical care/assistance, etc.

Adams County Children and Family Services Guiding Principles

1. We believe in treating everyone with dignity and respect, valuing their input, and striving to do no harm. 
2. Honoring all people’s unique expertise and perspectives includes collaboration, shared decision making, and providing a safe environment. 
3. The best interest of children, families, and our community will always inform our approach, perspectives, and decisions. 
4. Children and youth belong in families and have a right to sibling, family, and community connections. 
5. Families have the inherent capacity to safely care for their children. 
6. We hold ourselves and our system accountable to each other, our families, and our community.

• Obtains pertinent information including dates, names, addresses, and abuse, neglect, exploitation, and/or self-neglect allegations accurately.
• Gathers detailed descriptions of the original allegations from the reporting party along with additional information related to abuse and neglect.
• Delivers customer service in a professional and courteous manner.
• Determines if callers have the right to information, according to the rules of confidentiality.
• Communicates county and community resources for food, clothing, medical assistance and care, mental health, legal assistance, etc., to callers.
• Collaborates and communicates with internal colleagues, community agencies, and reporting parties.
• Models positive, professional behaviors for others; confronts behaviors in a non-judgmental, effective manner; deescalates crisis situations.
• Processes Medicaid applications.
• Assists supervisor and caseworkers as determined by unit needs.
• Performs related duties and responsibilities as required.  

• Ability to utilize communication and listening skills within the organization and with the community.
• Ability to prioritize multiple tasks.
• Ability to use various electronic systems, including CBMS, CAPS, and Microsoft Programs.
• Ability to document accurate and professionally.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to establish, maintain, and foster positive an harmonious working relationships with those contacted in the course of work.

Experience: Three (3) years experience determining eligibility in CBMS for Medicaid. 
Education and Training: High school diploma or GED equivalent.
License or Certificate: Possession of, or the ability to obtain, a valid Colorado Driver's License.
Background Check: Must pass a criminal background check.

Ability to obtain, maintain, and ensure continued access to State and County systems in strict compliance with all applicable county and state regulations, policies, and user agreements.

Salary : $48,956 - $70,986