What are the responsibilities and job description for the Dispatcher On-Call position at Adams County Government?
Description
Performs intermediate technical work dispatching law enforcement and medical personnel to emergencies, assisting the public with emergencies and department policies, managing the support radio, and related work as apparent or assigned. Work is performed under the general direction of the Lieutenant - Dispatch.
Examples of Duties
- Receives, transmits, relays, logs, and coordinates all complaint inquiries, assistance calls, and various communications with law enforcement and other county agencies.
- Monitors emergency and general support radio frequencies; determines priorities of all calls; dispatches required units or agencies; provides emergency dispatch services for all county first responders.
- Operates the countywide emergency paging system.
- Maintains status and location control of all public safety personnel.
- Maintains records of all radio dispatches and telephone calls received and transmitted.
- Assists members of the public and directs inquires to appropriate department members in person or over the telephone.
- Operates varied and complex police communication systems.
- Monitors and maintains departmental documents and adheres to County software requirements on records maintenance.
- Enters and maintains critical records in County software.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
Performs other related functions and duties as assigned or required.
It is unlikely an employee will perform all the duties listed on a regular basis, nor is the list exhaustive in the sense it covers all the duties that an employee may be required to perform. The examples are merely indicative, not restrictive.
Essential Qualifications
High school diploma or GED and minimal experience with multi-line phone systems, two-way radios, dispatching emergency personnel, or equivalent combination of education and experience. Obtain Time System certification within 6 months of hire. Valid driver's license in the State of Wisconsin.
Additional Information
OTHER KNOWLEDGE, SKILLS & ABILITIES
Thorough knowledge of County and department policies and procedures to include emergency and inclement weather policies; ability to prioritize and manage multiple, concurrent projects; attention to detail and ability to effectively organize time and anticipate, plan and successfully respond to changing circumstances; thorough knowledge of the 911 emergency system; ability to remain calm in an emergency or stressful situation; thorough knowledge of all towns, villages, county and state roads, streets and highways within the County; ability to operate two-way radios, telephone, and computer terminals; ability to make arithmetic computations using whole numbers, fractions and decimals; ability to operate and use standard office equipment; knowledge and ability to use standard office and position-specific software; ability to effectively communicate both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, supervisors, other departments and the general public.
PHYSICAL DEMANDS
This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel, reaching with hands and arms and repetitive motions and occasionally requires standing, walking, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, operating machines and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Exposure to bloodborne pathogens is considered low for this position.
