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Child Support Specialist

Adams County Government
Friendship, WI Other
POSTED ON 12/25/2025
AVAILABLE BEFORE 2/25/2026

Description

Performs intermediate technical work establishing Child Support Orders, providing on-going case management of child support enforcement program cases, scheduling court hearings for cases, and related work as apparent or assigned. Work is performed under the limited supervision of the Child Support Director.


Examples of Duties

  • Answers phones, directs inquiries to the appropriate staff person, responds to inquiries; performs general office duties.

  • Initiates paternity actions and establishes Child Support Orders.

  • Provides on-going case management of child support enforcement program cases operated under Title IV-D of the Federal Social Security Act.

  • Interviews custodial and non-custodial parents to gather facts for support payments and paternity establishment; reviews and complies data for appropriate legal action recommendations.

  • Works cooperatively with the courts, law enforcement agencies, Federal Communications Commission (FCC), U.S. Department of Health and Human Services (HHS), and other agencies associated with child support and paternity.

  • Attends hearings; negotiates stipulations and provides testimony in court as needed.

  • Schedules court hearings for cases, prepares pleadings and files with COC after agency attorney review and approval.

  • Utilizes the KIDS information data system to maintain accurate case information; creates legal documents, and documents case activities.

  • Performs genetic testing in paternity cases.

  • Handles Federal Taxpayer Information (FTI) documents in accordance with agency, state, and Internal Revenue Service (IRS) rules and regulations.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Performs other related functions and duties as assigned or required.

It is unlikely an employee will perform all the duties listed on a regular basis, nor is the list exhaustive in the sense it covers all the duties that an employee may be required to perform. The examples are merely indicative, not restrictive.

Essential Qualifications

QUALIFICATIONS:

High school diploma or GED with some additional specialized child support training, or related field, and moderate experience in financial counseling, independent research, investigation, paralegal work, financial collections, or equivalent combination of education and experience. A valid driver's license in the State of Wisconsin. Must be able to pass the Federal Bureau of Investigation Fingerprint-Based Criminal background check and the Wisconsin Department of Justice Criminal History Record background check. Internal Revenue Service's Safeguarding Federal Tax Information, Program Security, and Confidentiality training upon hire. Obtain training in the Bureau of Child Support and the Wisconsin Department of Children and Families within 1 year of hire.

Additional Information

OTHER KNOWLEDGE, SKILLS & ABILITIES:

Thorough knowledge of County and department policies and procedures to include emergency and inclement weather policies; thorough knowledge of case management of child support enforcement program cases; general knowledge of security practices of the courthouse and office security; ability to prioritize and manage multiple, concurrent projects; attention to detail and ability to effectively organize time and anticipate, plan and successfully respond to changing circumstances; thorough knowledge of paternity actions and Child Support Orders; ability to make arithmetic computations using whole numbers, fractions and decimals; ability to operate and use standard office equipment; knowledge and ability to use standard office and position-specific software; ability to type accurately and at a reasonable rate of speed; ability to effectively communicate both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, supervisors, other departments and the general public.

Salary : $21

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