Motor Vehicle Training & Development Supervisor-164624

What Success Looks Like In This Job

The Clerk & Recorder's Office exists to support and educate our community through prioritizing trust, inclusion, accuracy, and continuous improvement.

The Motor Vehicle Training & Development Supervisor organizes and administers an effective training program for the Motor Vehicle Division of the Clerk and Recorder's Office. Effectively communicates and trains on applicable laws, rules, regulations, and procedures to ensure compliance. Provides initial and ongoing training for all Motor Vehicle employees, which can be measured for effectiveness. Provides community outreach and education programs to dealers and lending institutions. This position requires a curious mindset for continuous strategic actions to keep new employees motivated, focused, and fully productive for the benefit of the organization and the public.

Examples of Duties for Success

• Advanced knowledge of allMotor Vehicle Department, including the Colorado Driver License Record Identification and Vehicle Enterprise System (DRIVES) and the Microsoft platform such as Word, Excel, Outlook, and Teams.
• Lead a team using strong collaboration and communication skills to reach strategic, operational, and performance goals.
• Work collaboratively to provide knowledge of State statutes, rules, regulations, County and State procedures, policies, and forms applicable to the operations of the Motor Vehicle Department to direct and guide the staff.
• Committed to the department's growth and innovation by setting performance standards and objectives and executing a timely follow-through to achieve peak performance.
• Administer new and ongoing employee training utilizing adult learning techniques.
• Maintain and update an effective curriculum and training materials necessary for training.
• Create and maintain a Train the Trainer process to assist office leadership in creating and providing individualized training to all motor vehicle team members.
• Maintain and distribute the monthly "Did You Know" newsletter.
• Work with senior leadership and the Motor Vehicle Compliance & Development Manager to develop an effective communication procedure for relaying changes regarding emissions, insurance, sales tax, titling, registrations, etc., to the Motor Vehicle division.
• Provide guidance and training for proper implementation and application.
• Perform orientation for new employees on office policy, procedures, and structure.
• Support continuous, personal, professional, and organizational improvement.
• Provides consistent and unbiased treatment to all team members.
• Examine, analyze, and train the compliance of legal documents for statutory and department compliance.
• Ensure confidentiality of personally identifiable information (PII) in accordance with the Driver's Privacy Protection Act of 1993 (DPPA).

• Ensure the training room inventory's accuracy, availability, and security.

• Establish instructional objectives and determine a tracking methodology, i.e., documentation and reports of employee training and ongoing needs.

• Assist senior leadership when needed with developing and coordinating testing and interview processes for new hires as well as career progression for existing staff in the Motor Vehicle department.
• Coordinate with Motor Vehicle Operations Manager and Motor Vehicle Operations Coordinator to facilitate the placement of new employees in the various offices within motor vehicles.
• High level of responsibility for the department's recruitment, hiring, and retention.
• Assist with interviewing candidates for employment.
• Work with motor vehicle trainers from other counties and the Department of Revenue in developing statewide training resources.
• Be involved with the various statewide working groups i.e., Motor Vehicle Statute Review Committee, DRIVES Requirements and Implementation, and the State Training Working Group.
• Assist the Motor Vehicle Compliance & Development Manager with outreach and community educational programs when needed.
• Regularly consult with the Motor Vehicle Compliance & Development Manager and Motor Vehicle Operations Manager regarding staff progress and performance levels during training.
• Interpret and ensure compliance with Colorado, national and international laws that govern vehicle titling and registration processes.
• Responsible for oversight of all payroll, timekeeping, and leave within the training department. Ensure employee absences stay within the department policy and enforce such policies as appropriate.
• Create and promote a positive work culture and influence the overall direction of the training room in alignment with the county Norms, Values, Cultural Competencies, and the Clerk and Recorder's Purpose Statement.
• Ability to exercise a high degree of interpersonal skills to influence persons at all levels.
• Directs, Motivates, delegates, and empowers staff in successfully performing their tasks and responsibilities while encouraging innovation.
• Performs other related duties and responsibilities as required.
• Exercises direct supervision over new employees.

Supervisory Responsibilities:

Provide day-to-day supervision over new employees during any initial training sessions. Under rare circumstances, may supervise staff in the absence of branch leadership.

Qualifications for Success

• Demonstrates Adams County Norms and Values while facilitating discussions and resolutions of opportunities.
• Demonstrates accountability and reliability by following through and accepting responsibility.
• Executes emotional intelligence.
• Communicates and demonstrates the Clerk and Recorder's purpose, needs, and requirements in all interactions.
• Demonstrate the importance of diversity, equality, and inclusivity (DE&I) within the team, section, division, department, and county.
• Works closely with department leadership to achieve the Clerk and Recorder's Purpose Statement while implementing the organizational vision, goals, and objectives.
• Practices a positive mindset by promoting the inclusion of others' opinions and perspectives.
• Promotes a positive work environment by facilitating discussions and resolutions of opportunities.
• Strong analytical and problem-solving abilities.
• Ability to maintain composure in times of professional and personal stress.
• Self-motivated and organized, ability to prioritize and execute tasks with limited supervision.
• Thorough knowledge of statutes, rules, regulations, and forms pertaining to motor vehicle titling and registration, lien filing, fees, and taxes.
• Understanding of the motor vehicle processes as they pertain to emissions and insurance requirements.
• Knowledge of interpersonal communication skills and ability to establish effective harmonious working relationships with County staff, officials, the public, other government agencies, and entities.
• Strong customer service skills and the ability to train the division's customer experience expectations are required.
• Ability to produce written correspondence or documentation using proper grammar and form.
• Ability to communicate clearly and concisely, both verbally and in writing.
• Ability to operate audiovisual equipment and/or any other training presentation equipment.
• Ability to measure progress periodically after the employee completes training.
• Ability to perform the essential functions of the position.
• Ability to work extended hours as needed.

More Qualifications for Success

• Experience
• Minimum of three (3) years' experience in a Motor Vehicle department.
• Colorado Department of Revenue or Colorado County Clerk Motor Vehicle experience preferred.
• Minimum of two (2) years of supervisory experience is required. A combination of education and experience sufficient to acquire the necessary knowledge, abilities, and skills will be considered.
• Education:
• High school education or equivalent.
• License or Certificate:
• Class R" driver's license, state-mandated auto insurance, and own transportation are required.
• Ability to become deputized.
• Background Check:
• Must pass a criminal background check.
• Location:
• Ability to work at various branch offices throughout the County.
• Other
• Must pass a criminal background check.
• Obtain sworn agent status conveyed by CRS
• Must pass pre-employment assessments.
• Must comply and maintain a yearly Drivers Privacy Protection Act (DPPA) training certification.
• Must comply and maintain a yearly cyber network security training certification.
• Must comply and maintain a yearly Department of Revenue County Security Administrator Training Certification.

• Must comply with the State of Colorado's New Hire Onboarding Training Plan

• Essential duties require the following physical abilities and work environment.

• Work is performed primarily in an office environment. The work atmosphere may be noisy and hectic due to contact with the public and on the telephone.
• Must be able to lift a minimum of 25 pounds.

Adams County and the 17th Judicial District Attorney's Office complies with Colorado's Job Application Fairness Act ("JAFA"). JAFA prohibits employers from asking individuals to disclose their age, date of birth, or dates of school attendance or graduation on an initial employment application. However, additional application materials such as certifications and transcripts containing this information may be required for certain positions; if such additional materials are requested, applicants may redact information that identifies the applicant's age, date of birth, or dates or attendance or graduation.