IT Admin II

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are:
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. ACV’s network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer*:

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including up to 15 vacation days per year (increasing with years of service), the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)
• Part-time employees are not eligible for all benefits unless they meet hours requirements but are eligible to enroll in ACV’s 401k plan, for 6 paid holidays, 2 floating holidays, and the greater of 3 paid sick days or in accordance with an applicable state or local paid sick leave law.

Who we are looking for:
The IT Admin II plays a crucial role in supporting the reliability, security, and efficiency of our technology resources while providing exceptional support to end-users. This role supports and maintains the organization's IT infrastructure, including servers, networking equipment, and user devices. The IT Admin II also provides technical support to Teammates by resolving IT-related issues promptly and effectively. This role reports directly to the Manager, IT Operations and performs tasks and duties under minimal supervision.

What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Provide basic to intermediate level technology support and guidance for all internal users throughout the organization, both in the office and in the field
• Troubleshoot hardware, software and operating systems both in person and remotely
• Provision hardware, including computers and phones, for new employees and assist with their on-boarding
• Provide service level support for all internal users. Services include: G-Suite, Okta, Slack, Zoom, Zendesk, SentinelOne, Jamf, Workspace ONE, Atlassian JIRA & Confluence, Salesforce, and other internal tools and applications
• Account management, including provisioning and de-provisioning access as well as troubleshooting login issues, password resets, etc
• Develop and maintain documentation to facilitate self-service problem solving and process improvement
• Utilize procedures and standards to ensure operational consistency on a nationwide basis and update documentation as required
• Maintain records on repairs, down time, and configuration changes
• Maintain inventory of all company owned equipment
• Assist with software and hardware lifecycle management
• Partner with vendors to assist with software licensing and procuring hardware, including computers, phones, and vehicle inspection equipment
• Move or transport equipment, such as computers and networking equipment, when employees move in-office or between locations
• Perform additional duties as assigned.

What you will need:

• 4 Year / Bachelors Degree - Computer Science, IT, or related field. required
• 2 year(s) IT experience in a fast-paced environment.
• Ability to read, write, speak and understand English.
• Experience deploying and supporting enterprise applications with a 24/7 user base
• Experience deploying and troubleshooting both Windows and Mac operating systems
• Experience configuring and maintaining iOS devices, like iPhones and iPads
• Experience using/supporting G-Suite, Okta, Slack, Zoom, Zendesk, Workspace ONE, Jamf, or SentinelOne strongly preferred
• Ability to visualize and understand complex systems
• Familiarity with ITIL standards and IT Security compliance standards and practices
• Ability to present and discuss technical information in a way that establishes rapport and gains understanding
• Ability to deal tactfully with persons in authority, co-workers, and members of the public
• Demonstrated customer service skills, including the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious

Compensation: $28.85-$36.06 per hour. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law. #LI-MS1
No immigration or work visa sponsorship will be provided for this position.

Our Values
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

For information on our collection and use of your personal information, please see our Privacy Notice.

Salary : $29 - $36