What are the responsibilities and job description for the Front Desk Representative position at Acute Spine & Joint, LLC?
Company Description
Acute Spine & Joint, LLC is an Orthopedic and Spine medical clinic that serves Gainesville, Lawrenceville, and Atlanta. Our mission is to help patients regain their quality of life after an injury by providing expert care and treatment. With a focus on compassionate and patient-centered service, we work to ensure every individual receives the highest standard of care. Our dedicated team is committed to helping patients achieve optimal recovery and wellness.
Role Description
This is a full-time, on-site role for a Front Desk Representative located in Gainesville and Lawrenceville, GA. The Front Desk Representative will serve as the first point of contact for patients and visitors, managing reception duties, answering phone calls, scheduling appointments, and providing excellent customer service. The role will involve maintaining a welcoming and organized reception area while ensuring seamless communication between patients and the clinic's medical staff.
Qualifications
- Strong Phone Etiquette and Customer Service skills to professionally and courteously assist patients
- Proficiency in handling Receptionist Duties and Reservations, including appointment scheduling and managing inquiries
- Excellent Communication skills and the ability to interact effectively with patients and team members
- Ability to work in an organized, detail-oriented, and customer-focused manner
- Experience in a medical office setting is preferred but not required
- Proficiency with office software and scheduling systems is a plus