What are the responsibilities and job description for the Client Experience Coordinator position at Acumen?
Are you someone who thrives on bringing order to chaos, executing on details, and making sure nothing falls through the cracks?
Do you enjoy being the person behind the scenes who keeps projects moving, clients engaged, and teams aligned?
Are you looking for a part-time role where you can contribute meaningfully while staying flexible?
If so, this is the role for you.
We’re looking for a part-time Client Experience Coordinator to support event promotion and communication efforts, internal operations, and client/member experiences.
This role is all about getting things done—owning the details, coordinating moving pieces, and helping delivering hight quality at all times.
What you’ll do:
- Organize and keep projects moving forward—tracking timelines, coordinating deliverables, and making sure nothing slips.
- Ensure communication efforts and promotion stay engaging and on brand
- Create a seamless, professional experience across all client and member touch points
- Plan and execute events, workshops, and member experiences throughout the year including logistics, collateral prep, and occasional on-site support.
- Maintain internal systems, support CRM (Hubspot) and project management tools.
You’re a fit if you have:
- 2–5 years of experience in operations, coordination, marketing, or administrative support
- Highly organized with strong attention to detail
- Ability to manage multiple priorities without dropping the ball
- Comfortable working in systems (CRM, project management tools, etc.)
- Strong communication skills—written and verbal
- Someone who takes ownership and follows through
- Alignment with Acumen’s faith-based mission and values, with a desire to contribute to a purpose-driven organization
Work Environment
- Part-time role (hours can be flexible based on workload and events)
- Hybrid schedule (some availability for in office work expected)
- Occasional in-person support for events throughout the year
Why this role matters
This role is the glue. The person in this seat helps turn ideas into execution, ensures consistency across the business, and plays a direct role in how clients and members experience Acumen.
If you’re someone who enjoys being at the center of the action—organizing, executing, and making things happen—while being part of a mission-driven, faith-based organization, we’d love to connect.