What are the responsibilities and job description for the Technical Specialist position at Acuity?
Job Summary
The Technical Specialist will support Acuity's Indiana Production Facility (IPF), and provide day to day support that is necessary for maintaining production and manufacturing efficiencies. He/she will work with Test Development Engineering to resolve EOL test software issues, validate new automated test systems to ensure functionality, performance and bug free designs, report tester HW and SW bugs and ensure resolution prior to release to production. In addition, this role will be responsible for upgrading existing test systems to improve performance and to meet new requirements for product introduction; provide timely production support to manufacturing to address and resolve production testing issues; and support initiatives to improve quality, reduce cost and increase throughput and efficiencies.
Key Tasks & Responsibilities
Essential Functions: 90%
• Resolving production EOL test issues and escalating complex issues to higher-level or other support teams.
• Perform regular EOL test systems maintenance, install new PCs, update test software and validate to ensure functionality and optimum performance.
• Provide production test support, troubleshoot EOL test failures.
• Support Quality team’s initiatives, goals and objectives, ensuring products are tested correctly to prevent escapes to our customers.
• Support troubleshooting and root cause of production test system fault, deploy, test, and validate improvements and contribute to CAPA, and 5 Whys initiatives.
• Work collaboratively with Test Development Engineering to validate and release new test systems into production.
• Support continuous improvement events such as Kaizen and 5S.
• Train test systems users in new hardware, software, or best practices to improve their technical literacy and efficiency.
• Assist test systems users in resolving hardware, software, or network issues.
• Monitoring performance of new testers deployed for new products, ensuring issues detected are mitigated without past due action or down time.
Essential Functions: 10%
• Support new product introduction and launch to production.
• Work with local vendor and fab house to create testing jigs to reduce cost.
• Create LPM for new ci codes.
Non-essential Functions:
• New hire orientation.
• Assist in the creation/compilation and upload of luminary model codes for LPM creation.
Requirements
• High School diploma plus relevant knowledge and experience or equivalent.
• Willing to relocate to Crawfordsville, Indiana
• Key skills include good communication, problem-solving, and technical knowledge.
• Minimum 1 or 2 years of experience with automatic production tests
• Continuous improvement and team mindset, teachable and works well with others.
• Knowledge and experience or familiarity with automatic production tests for electronics.
• Knowledge in Microsoft Office Suite.
Preferred Experience
• Bilingual (English and Spanish) a plus to work with our Test Development Engineering team in Mexico.
Physical Requirements
Exerting up to 20 pounds of force occasionally
Travel
Domestic/International Travel 0% - 25%