What are the responsibilities and job description for the Production Operations / O&M Engineer position at Acuity, Inc.?
Overview
Acuity, Inc. seeks a Production Operations / O&M Engineer to support the operation, sustainment, monitoring, and production readiness of a large federal Enterprise API Gateway environment. This role supports day-to-day production operations, incident response, service restoration, operational validation, reporting, and continuity activities across the current IBM webMethods baseline, hybrid on-prem/cloud environments, approved target-platform environments, and dual-run operations.
The Production Operations / O&M Engineer helps maintain reliable gateway performance, availability, traceability, and operational control across the current IBM webMethods baseline, target-platform environments, and approved dual-run operations. This role works within approved operations, security, change, monitoring, backup/restore, disaster recovery, and release processes to support stable and documented production outcomes.
Are you ready to use your expertise in the areas of IT Modernization, Data Enablement, and Hyperautomation to make a real difference? Join Acuity, Inc., a technology consulting firm that supports federal agencies. We combine industry partnerships and long-term federal experience with innovative technical leadership to support our customers’ critical missions.
Responsibilities
At Acuity, your work matters—and so does your experience. We’re a management and technology consulting firm supporting critical federal missions, where you’ll have the opportunity to solve meaningful challenges, work alongside high-performing teams, and make a real impact from day one.
Why You’ll Love Working Here
Grow Your Career, Your Way
We invest in you with personalized development plans, mentorship, and up to $3,000 annually for training and certifications and up to $3,000 for degree seeking programs—so you can keep building the career you want.
Be Part of Something Innovative
You’ll work on cutting-edge solutions that support important government missions, in an environment that encourages new ideas and continuous improvement.
Thrive in a People-First Culture
Collaboration, respect, and support aren’t just values—they’re how we operate. Your voice is heard, your contributions are recognized, and your success is shared.
Feel Valued and Rewarded
We offer competitive compensation, comprehensive benefits, and a strong focus on work-life balance so you can perform at your best—at work and at home.
Join an Award-Winning Team
Our employees consistently rank us among the best—earning honors like Best Places to Work (Washington Business Journal, 9 years) and Top Workplaces (The Washington Post, 2022–2025).
Bring Your Whole Self To Work
We’re committed to building a diverse, inclusive environment where everyone feels respected, supported, and empowered to succeed.
Make Your Impact
Join Acuity and be part of a team where your ideas are valued, your growth is supported, and your work drives meaningful outcomes.
Learn more: www.myacuity.com
Acuity is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Recruiting Scams and Fraud
Acuity Inc. has been made aware of fraudulent job postings and individuals impersonating company recruiters. These scams may include fake job offers, requests for sensitive personal information, or demands for payment.
Please Note
Acuity, Inc. seeks a Production Operations / O&M Engineer to support the operation, sustainment, monitoring, and production readiness of a large federal Enterprise API Gateway environment. This role supports day-to-day production operations, incident response, service restoration, operational validation, reporting, and continuity activities across the current IBM webMethods baseline, hybrid on-prem/cloud environments, approved target-platform environments, and dual-run operations.
The Production Operations / O&M Engineer helps maintain reliable gateway performance, availability, traceability, and operational control across the current IBM webMethods baseline, target-platform environments, and approved dual-run operations. This role works within approved operations, security, change, monitoring, backup/restore, disaster recovery, and release processes to support stable and documented production outcomes.
Are you ready to use your expertise in the areas of IT Modernization, Data Enablement, and Hyperautomation to make a real difference? Join Acuity, Inc., a technology consulting firm that supports federal agencies. We combine industry partnerships and long-term federal experience with innovative technical leadership to support our customers’ critical missions.
Responsibilities
- Monitor enterprise API gateway environments, including the current IBM webMethods baseline, hybrid on-prem/cloud components, OpenShift/containerized gateway components, and approved target-platform or dual-run environments, and support 24x7 production operations, alert response, and service continuity
- Triage incidents and service requests, assess operational impact, assign severity, and coordinate timely response through approved ticketing processes
- Support restoration of gateway services by troubleshooting availability, routing, connectivity, latency, error-rate, authentication, authorization, telemetry, and configuration issues
- Document incidents, service requests, corrective actions, resolution status, and operational evidence in ServiceNow
- Support root cause analysis for production incidents, including event timelines, contributing factors, recurrence risks, corrective actions, and follow-up validation
- Support patching, vulnerability remediation, certificate updates, configuration changes, and platform currency events affecting gateway operations
- Validate monitoring, alerting, dashboards, log flows, backup/restore procedures, disaster recovery procedures, and operational handoffs after applicable changes
- Perform post-change smoke testing, regression checks, operational readiness validation, and production-readiness evidence collection
- Prepare operational reports, availability inputs, incident trends, RCA materials, runbook updates, and knowledge-transfer artifacts
- Bachelor’s degree in Computer Science , Engineering, Information Systems, or a related field, or equivalent relevant experience
- 5 years of experience supporting production operations, application operations, platform operations, API platforms, middleware, or enterprise integration environments
- Experience supporting 24x7 production operations, incident triage, service restoration, escalation coordination, and operational reporting
- Experience using ServiceNow for incident, service request, change, problem, and RCA documentation
- Experience troubleshooting production issues involving availability, latency, routing, connectivity, errors, authentication, authorization, monitoring, logging, or configuration
- Experience supporting monitoring, alerting, dashboards, log analysis, performance reporting, and operational trend analysis, including AppDynamics, ELK, OpenTelemetry , or comparable observability tools
- Experience supporting patching, vulnerability remediation, certificate updates, backup/restore validation, disaster recovery exercises, or platform currency activities
- Experience performing post-change validation, smoke testing, regression checks, readiness reviews, and evidence collection for production changes
- Experience supporting IBM webMethods API Gateway or comparable enterprise API gateway products such as Kong, Google Apigee, MuleSoft Anypoint API Manager, Microsoft Azure API Management, AWS API Gateway, IBM API Connect, Red Hat 3scale, Axway Amplify, WSO2 API Manager, Tyk , or similar platforms
- Strong written communication skills for incident documentation, RCA materials, operational reports, runbooks, validation evidence, and knowledge transfer
- Must be a U.S. Citizen with the ability to obtain and maintain U.S. federal suitability
At Acuity, your work matters—and so does your experience. We’re a management and technology consulting firm supporting critical federal missions, where you’ll have the opportunity to solve meaningful challenges, work alongside high-performing teams, and make a real impact from day one.
Why You’ll Love Working Here
Grow Your Career, Your Way
We invest in you with personalized development plans, mentorship, and up to $3,000 annually for training and certifications and up to $3,000 for degree seeking programs—so you can keep building the career you want.
Be Part of Something Innovative
You’ll work on cutting-edge solutions that support important government missions, in an environment that encourages new ideas and continuous improvement.
Thrive in a People-First Culture
Collaboration, respect, and support aren’t just values—they’re how we operate. Your voice is heard, your contributions are recognized, and your success is shared.
Feel Valued and Rewarded
We offer competitive compensation, comprehensive benefits, and a strong focus on work-life balance so you can perform at your best—at work and at home.
Join an Award-Winning Team
Our employees consistently rank us among the best—earning honors like Best Places to Work (Washington Business Journal, 9 years) and Top Workplaces (The Washington Post, 2022–2025).
Bring Your Whole Self To Work
We’re committed to building a diverse, inclusive environment where everyone feels respected, supported, and empowered to succeed.
Make Your Impact
Join Acuity and be part of a team where your ideas are valued, your growth is supported, and your work drives meaningful outcomes.
Learn more: www.myacuity.com
Acuity is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Recruiting Scams and Fraud
Acuity Inc. has been made aware of fraudulent job postings and individuals impersonating company recruiters. These scams may include fake job offers, requests for sensitive personal information, or demands for payment.
Please Note
- Acuity never asks candidates to pay for job applications, equipment, or training.
- All official communications will come from an @myacuity.com email address.
- If you are unsure about a job posting or recruiter, please verify the opportunity on our Careers page.