Network Operations Center Engineer

About Acuative :

Acuative is a global IT solutions provider committed to delivering top-tier managed services, managed solutions, and network infrastructure support. With a client-first mindset and a relentless drive for excellence, we empower organizations to scale securely and efficiently. Our success is powered by our people we invest in our employees through continuous on-the-job training, mentorship, and assisted learning that helps to grow our teams. At Acuative, you’ll find a collaborative environment built on professionalism, innovation, and the shared pursuit of achieving high results. Join us and help shape the future of IT

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Role Summary

:
The Network Operations Center Engineer serves as the primary escalation point for Tier 1 events, managing and resolving complex incidents across multiple technologies (network, server, security, cloud). This role requires deep technical proficiency, strong incident management skills, and the ability to drive incidents to resolution while contributing to problem management activiti

es.
Core Responsibilitie

• s :
  Advanced Troubleshooting: Conduct in-depth diagnostics and complex troubleshooting to identify root causes of critical and high-priority incidents, escalating only when necessary to specialized enginee
• ring.Incident Management: Own critical incidents from detection through resolution, coordinating response efforts, and leading technical bridge calls with internal teams and external ven
• dors.Problem Identification: Perform initial Root Cause Analysis (RCA) on recurring incidents, identifying patterns and contributing potential solutions to reduce future service disrupt
• ions.Tool Utilization: Utilize advanced diagnostic tools (e.g., packet capture tools like Wireshark, advanced SNMP managers) to perform deep-level anal
• ysis.Change Review: Review and validate upcoming infrastructure changes for potential operational impact and adherence to established change management proced
• ures.Mentorship: Provide technical guidance and training to NOC Analyst 1 staff, fostering their development in diagnostic techni

ques.
Essential Skills and Knowle

• dge :
  Advanced Networking: Expert knowledge of routing (OSPF, BGP), switching, firewall concepts, and VPN techno
• logies.Security Acumen: Strong understanding of security components and co
• ncepts.Scripting/Automation: Basic knowledge of scripting for task automation and data extraction is highly des
• irable.IT Service Management: Solid understanding of ITIL principles, particularly Incident, Problem, and Change Mana
• gement.Diagnostic Tools: Proficiency in network performance monitoring (NPM) and application performance monitoring (APM)

tools.
Required Qualifica

• tions :
  Security Clearance: Must be eligible for and able to successfully obtain and maintain a U.S. Government Public Trust c
• learance.Experience: Minimum of 3 years of progressive experience in a NOC or high-level technical support role (Tier 2 o
• r above).Education: Associate’s Degree in Information Technology, Computer Science, or a related field required (or equivalent work experience). Bachelor's degree p
• referred.Certifications (Required): Must possess at least one major networking certification (e.g., Cisco Certified Network Associate (CCNA), Juniper Networks Certified Associate (JNCIA), or Fortinet Certified Professiona
• l (FCP)).Certifications (Desired): ITIL v4 Foundation certification is highly d

esirable.

Equal Opportunity S

• tatement :
  At Acuative, we believe our strength comes from our people—and that includes people from all backgrounds. We are proud to be an Equal Opportunity Employer, committed to creating a workplace where everyone feels valued, respected, and supported. Our inclusive culture encourages growth, creativity, and collaboration across all levels of the company. No matter who you are, if you’re passionate about doing great work, you’ll find a pl