What are the responsibilities and job description for the Service Technician position at Acton Toyota of Littleton?
Company Description Acton Toyota of Littleton has grown since 1989 from a small suburban Boston store into one of New England’s largest and most respected Toyota dealerships. The dealership is strongly committed to exceeding customer expectations by providing exceptional service and value. This dedication to customer satisfaction has earned Acton Toyota every major Toyota award for sales and service excellence, including 27 consecutive President’s Awards. The dealership has also received three consecutive President’s Cabinet distinctions, recognizing top performance nationwide in operations, sales volume, and customer satisfaction. Team members at Acton Toyota share a unified focus on delivering a simple, honest, and guaranteed purchase and ownership experience, known as the Acton Promise.
Role Description The Service Technician is a full-time, on-site role based at Acton Toyota of Littleton in Littleton, MA. This role is responsible for performing vehicle inspections, diagnostics, maintenance, and repairs in accordance with manufacturer standards and dealership procedures. Day-to-day tasks include troubleshooting mechanical and electrical issues, completing scheduled services, documenting work performed, and maintaining a clean and safe work environment. Service Technicians collaborate with the service advisor team to clearly communicate repair needs and timelines, and interact with customers professionally when discussing vehicle conditions or recommendations. The role contributes directly to the dealership’s reputation for outstanding service quality and customer satisfaction.
Qualifications
- Strong maintenance and repair skills, including routine service and complex mechanical work.
- Ability to diagnose and troubleshoot mechanical, electrical, and system issues efficiently.
- Experience in field service or automotive service environments, with familiarity in shop tools and equipment.
- Excellent customer service skills, with a focus on clear communication and respectful interaction.
- Attention to safety, quality, and detail in all maintenance activities.
- Automotive technician training or certifications (e.g., ASE, Toyota-specific training) are highly beneficial.
- Ability to work full time on-site, standing for extended periods and lifting moderate weights.
- Valid driver’s license with a clean driving record.