What are the responsibilities and job description for the Senior Executive IT Support Specialist (White Glove / VIP Support) - San Diego, CA – 100% Onsite position at ActiveSoft, Inc?
Senior Executive IT Support Specialist (White Glove / VIP Support)
San Diego, CA – 100% Onsite (5 Days/Week) – Contract-to-Hire
Remote – Contract-to-Hire
Preferred:
- Life Sciences, Pharmaceutical, Biotechnology, or Healthcare industry experience (Highly Preferred)
- ITIL knowledge or experience
We are seeking an experienced Senior Executive IT Support Specialist to provide White Glove / VIP Support for executive leadership and key business stakeholders. This is a highly visible role where you'll serve as the face of IT, delivering exceptional customer service while supporting mission-critical technologies in a fast-paced Life Sciences environment.
Required Skills:
- 6 years of Enterprise IT Support / Service Desk / Deskside Support experience
- 3 years supporting Executives, C-Level, Board Members, or VIP users
- Experience providing Level 1, Level 2, and Level 3 desktop support
- Strong experience with:
- Windows & Mac OS
- Microsoft 365
- Microsoft Teams
- Zoom
- iOS / Mobile Device Support
- AV / Video Conferencing Systems
- Hardware & Software Troubleshooting
- Networking Fundamentals
- Experience with workstation imaging, deployments, and device lifecycle management
- Excellent customer service, communication, and executive presence
- Ability to work independently in a high-pressure environment
- Bachelor's Degree or equivalent experience
Responsibilities:
- Provide White Glove technical support for Executives and VIP users
- Deliver Level 1, 2 & 3 desktop support
- Support conference rooms, AV equipment, Teams & Zoom meetings
- Troubleshoot hardware, software, networking, and mobile devices
- Manage executive laptops, mobile devices, peripherals, and collaboration tools
- Coordinate with Infrastructure, Security, Networking, and Application teams
- Maintain IT assets, documentation, and ticketing systems
- Ensure a premium customer experience with rapid issue resolution