What are the responsibilities and job description for the IT Support Specialist (White Glove / VIP Support) position at ActiveSoft, Inc?
IT Support Specialist (White Glove / VIP Support)
San Diego, CA (Onsite job)
12 months contract
IT Support Specialist (White Glove / VIP Support) is a high-visibility, customer-focused role responsible for delivering exceptional technical support to executive leadership, senior management, and key business stakeholders. Acting as the face of IT across the organization, this role ensures a seamless technology experience, proactive issue resolution, and a high standard of professionalism. The specialist combines deep technical knowledge with outstanding communication skills, representing the IT department with excellence.
Senior Executive IT Support Specialist Required Qualifications
6 years of experience in IT Support / Service Desk / Deskside Support roles in corporate or enterprise environments.
3 years of experience directly supporting executives, board members, and other VIPs.
Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
Strong understanding of networking and network troubleshooting.
Demonstrated experience supporting executives, management, or VIP users.
Expertise in Windows, Microsoft 365, Zoom, and iOS platforms.
Strong knowledge of Windows/Mac OS, Microsoft 365, Teams, mobile OSs, laptops, AV systems, and enterprise tools.
Excellent communication, patience, and customer service orientation.
Ability to work under pressure, manage multiple priorities, and handle sensitive information.
Professional presence and polished interpersonal skills.