What are the responsibilities and job description for the IT Systems Support Specialist position at Endeavor Bank?
IT Systems Support Specialist
Location: La Mesa, CA (On-site)
Department: Information Technology
Type: Full-Time | Exempt
Compensation: $70,000 – $85,000 base salary (commensurate with experience) Benefits Bonus Eligibility
Join a Mission-Driven Team Empowering Secure, Seamless Technology
Are you a tech-savvy problem solver with a passion for helping others and a knack for keeping systems running smoothly? We’re looking for an IT Support Specialist to be the go-to expert for end-user support, system maintenance, and secure computing practices. This is your opportunity to make a real impact in a collaborative, security-focused environment where your skills will be valued and your growth supported.
What You’ll Do
- Provide hands-on support for desktops, laptops, printers, mobile devices, and phones
- Troubleshoot and resolve issues with Microsoft 365 (Outlook, Excel, Word, Teams)
- Manage user accounts, group policies, and endpoint security tools.
- Deploy, configure, and maintain endpoint devices and software
- Support IT compliance tasks and assist with vendor documentation
- Onboarding employees and rolling out new systems
- Maintain accurate inventory of hardware/software and track end-of-life (EOL) assets
- Contribute to a secure IT environment through patch management, antivirus monitoring, and alert monitoring.
What You Bring
- 2 years of hands-on IT support experience, ideally in a regulated or professional services environment
- Strong knowledge of Windows, Microsoft 365, networking, VPNs, and help desk ticketing systems
- Excellent troubleshooting, multitasking, and communication skills
- Solid understanding of IT security principles, including patch management, antivirus / IDS monitoring, and vulnerability management.
- A client-service mindset with a proactive, detail-oriented approach
- Ability to lift up to 25 lbs and work independently with minimal supervision
Preferred Qualifications
- Associate or bachelor’s degree in information technology or related field
- Certifications such as CompTIA A , Network , Security , Microsoft, or similar
- Experience in the financial or banking industry is a plus
Why Join Us?
- Competitive salary and bonus eligibility
- Comprehensive benefits package
- A collaborative, security-first culture, promoting work-life balance
- Opportunities for professional development and certification
- A chance to work with cutting-edge technologies in a mission-driven organization
Ready to take your IT career to the next level? Apply now and be part of a team that values innovation, integrity, and impact.
Salary : $70,000 - $85,000