Regulatory & Compliance Lead

About Us 

Activated Insights, a Software-as-a- Service (“SaaS”) leader in long-term and post-acute care, has opened a Regulatory & Compliance Lead seat to join our content team. 

Founded in 2008, Activated Insights is a software company serving North America’s fastest-growing labor market—long-term and post-acute senior care. As the market leader, our technology, surveys, and training solutions are used by everything from mom-and-pop small businesses to billion-dollar care organizations. Ultimately, our services impact the lives of hundreds of thousands of seniors every year. Today, with over 250 team members, over 7,000 customers that extend into over 23,000 sites of care, our products focus on employee engagement, ongoing education, resident and patient satisfaction surveys, and reputation management tools.  

What Sets Activated Insights Apart:  

1. We are at the heart of the healthcare industry's most dynamic sector, with an ever-growing demand for post-acute care and long- term care to address the fastest growing segment of the US population. 

1. Our bond with healthcare providers draws compassionate, service-driven team members, fostering a spirited, collaborative culture aligned on our mission to deliver exceptional experiences for our employees, our customers and the people in their care. 

1. A high performing executive leadership team with success in both public and PE companies, primarily in high-growth companies focused on the long term and post-acute care market.  

1. Backed by a private investment firm with 40 years of experience forging lasting partnerships across the healthcare industry. 

Why Is This Role So Special?  

The Regulatory and Compliance Lead plays a vital role in ensuring our training content remains accurate, relevant, and aligned with evolving state and federal regulations across the full long-term and post-acute care continuum. This position leads compliance research, interpretation, and alignment efforts across home-based care (home care, home health, hospice), assisted living, memory care, independent living, continuing care retirement communities (CCRCs), and skilled nursing facilities (SNFs)—ensuring our education products meet or exceed state-specific and accrediting body standards.  

If you’re passionate about supporting quality care and want to help thousands of organizations simplify compliance while elevating training outcomes, this role is for you. 

Key Responsibilities 

Regulatory Research & Compliance Oversight 

• Monitor, interpret, and summarize federal and state regulations impacting post-acute and long-term care providers across home-based care and senior living settings. 

• Track updates from regulatory and accrediting agencies (e.g., CMS, state departments of health, state licensing boards, professional accrediting bodies) and synthesize implications for training content and learning paths. 

• Maintain a compliance roadmap for the post-acute care content portfolio, ensuring all programs remain aligned with current standards and renewal cycles. 

• Communicate regulatory changes proactively to internal stakeholders to guide timely updates to training content and learning paths, ensuring messaging and implementation remain uniform across care settings. 

Vendor & Government Relations 

• Serve as a liaison between Activated Insights and state agencies, accrediting bodies, and industry associations across the post-acute care continuum. 

• Manage relationships with regulators and accreditation partners to ensure course approvals and renewals remain current and consistent. 

• Oversee accreditation renewal processes and vendor management for all compliance and specialty training programs, sharing best practices and documentation standards across the team. 

Content Alignment & Market Strategy 

• Partner with clinical, instructional design, and content management teams to ensure all training content accurately reflects current regulations. 

• Track expiration dates and versioning within the Activated Insights course library, ensuring compliance and specialty courses are reviewed and updated on schedule, in coordination with shared tracking and reporting processes. 

• Identify emerging regulatory and industry trends (e.g., infection prevention, staffing mandates, dementia care, emergency preparedness) to inform future content strategy, maintaining cross-vertical awareness to strengthen the organization’s overall regulatory foresight. 

Project & Process Management 

• Maintain clear documentation and audit trails for all compliance initiatives and state-specific updates  

• Use project management tools (e.g., ClickUp) to coordinate cross-functional compliance projects and deadlines, sharing workflows and timelines with colleagues to ensure smooth collaboration. 

• Lead initiatives to ensure consistency and alignment of regulatory updates across all training content, co-developing processes that ensure a unified regulatory approach company-wide. 

Curricula Development & Customer Solutions 

• Develop and maintain a strong familiarity with the content library and how it relates to compliance requirements across states, care settings, and care providers.  

• Collaborate with the Content Management Team and Compliance & Nursing colleagues to design structured, state-specific curricula. 

• Ensure all course groupings and curricula meet applicable regulations for administrators, clinicians, and care professionals, mirroring consistency in regulatory interpretation and learner experience across care settings. 

• Partner with Customer Success and Sales teams to translate complex regulatory requirements into practical, customer-facing training solutions that reflect a cohesive compliance framework. 

• Contribute to developing accessible and engaging compliance training that supports administrators, clinicians, and care professionals, ensuring consistency and clarity across all verticals. 

Required Skills 

• Regulatory Expertise: Strong understanding of compliance requirements across post-acute and long-term care settings, with the ability to interpret and apply state and federal regulations. 

• Attention to Detail: Exceptional accuracy in interpreting and tracking complex regulatory updates, as well as in creating and maintaining compliance artifacts (crosswalks, training curricula) that customers and internal teams rely on. Citations are verified against primary sources, and nuance is preserved rather than smoothed over. 

• Intellectual Curiosity: Strong interest in regulatory nuance. Takes the initiative to dig deeper when it strengthens our compliance research and artifacts. Has a habit of asking questions early rather than proceeding on assumption. 

• Ownership and Accountability: Commitment to producing work that both internal teams and external customers can rely on, with personal accountability for its accuracy and defensibility. Raises concerns when something doesn’t look right.  

• Cross-Functional Collaboration: Proven ability to coordinate with clinical, instructional design, and content management teams. 

• Project Management: Skilled in managing multiple projects, tracking deadlines, and using PM tools effectively. 

• Communication: Excellent written and verbal communication skills, with the ability to explain complex regulations clearly. 

• Strategic Thinking: Ability to connect compliance priorities to business goals and product impact. 

• Documentation & Data Management: Strong organizational skills for maintaining compliance records and vendor documentation. 

• Tech Proficiency: Familiarity with Microsoft Office, Learning Management Systems (LMS) platforms, and database applications.  

Experience and Qualifications 

• Bachelor’s degree in Healthcare Administration, Regulatory Affairs, Public Policy, or related field. 

• 3 years of experience in healthcare compliance, policy analysis, or regulatory affairs—with at least 2 years in post-acute/long-term care. 

• Experience collaborating with state-level regulatory agencies, accrediting bodies, and industry associations. 

• Proven track record of managing compliance initiatives and aligning training programs with evolving industry standards. 

• Strong analytical, organizational, and leadership abilities to drive compliance excellence across departments. 

Location:  

• Fully remote (United States). 

Physical Requirements:  

• Prolonged periods sitting at a desk and working on a computer  

• Multiple video meetings each day where webcam use is required  

Schedule:  

• Full-time, 40 hours per week  

• Monday through Friday, core business hours of 8:00 AM to 5:00 PM (with flexibility to meet client needs)