Regulatory & Compliance Lead

Description

About Us

Activated Insights, a Software-as-a- Service (“SaaS”) leader in long-term and post-acute care, has opened a Regulatory & Compliance Lead – Senior Living seat to join our content team.

Founded in 2008, Activated Insights is a software company serving North America’s fastest-growing labor market—long-term and post-acute senior care. As the market leader, our technology, surveys, and training solutions are used by everything from mom-and-pop small businesses to billion-dollar care organizations. Ultimately, our services impact the lives of hundreds of thousands of seniors every year. Today, with over 250 team members, over 7,000 customers that extend into over 23,000 sites of care, our products focus on employee engagement, ongoing education, resident and patient satisfaction surveys, and reputation management tools. 

What Sets Activated Insights Apart: 

1. We are at the heart of the healthcare industry's most dynamic sector, with an ever-growing demand for post-acute care and long- term care to address the fastest growing segment of the US population.
2. Our bond with healthcare providers draws compassionate, service-driven team members, fostering a spirited, collaborative culture aligned on our mission to deliver exceptional experiences for our employees, our customers and the people in their care.
3. A high performing executive leadership team with success in both public and PE companies, primarily in high-growth companies focused on the long term and post-acute care market. 
4. Backed by a private investment firm with 40 years of experience forging lasting partnerships across the healthcare industry.

Why Is This Role So Special?

The Regulatory & Compliance Lead – Senior Living plays a vital role in ensuring our training content remains accurate, relevant, and aligned with evolving state and federal regulations across senior living communities and skilled nursing facilities. This position leads compliance research, interpretation, and alignment efforts for Assisted Living (AL), Memory Care, Independent Living (IL), Continuing Care Retirement Communities (CCRCs), and Skilled Nursing (SNFs)—ensuring our education products meet or exceed state-specific and accrediting body standards.

If you’re passionate about supporting quality care and want to help thousands of organizations simplify compliance while elevating training outcomes, this role is for you.

Key Responsibilities

Regulatory Research & Compliance Oversight

• Monitor, interpret, and summarize federal and state regulations impacting senior living and skilled nursing providers, including AL, IL, Memory Care, CCRC, and SNF settings, in collaboration with the Regulatory and Compliance Lead – Home Based Care to ensure consistency across verticals.
• Track updates from regulatory and accrediting agencies (e.g., CMS, AHCA/NCAL, state departments of health) and coordinate cross-vertical interpretation of regulations for alignment.
• Maintain a compliance roadmap for all senior care content, ensuring all programs remain aligned with current standards and renewal cycles, while supporting consistent processes with Home Based Care compliance efforts.
• Communicate regulatory changes proactively to internal stakeholders to guide timely updates to training content and learning paths, ensuring messaging and implementation remain uniform across care settings.

Vendor & Government Relations

• Serve as the liaison between Activated Insights and state agencies, accrediting bodies, and associations in the senior living and skilled nursing sectors, collaborating with the Regulatory and Compliance Lead – Home Based Care to present a unified approach to regulators and partners.
• Manage relationships with regulators and accreditation partners to ensure course approvals and renewals remain current and consistent.
• Oversee accreditation renewal processes and vendor management for all compliance and specialty training programs, sharing best practices and documentation standards across both senior living and home-based care.

Content Alignment & Market Strategy

• Partner with clinical, instructional design, and content management teams to ensure all training content accurately reflects current regulations, aligning review processes with the Home Based Care compliance team.
• Track expiration dates and versioning within the Activated Insights course library, ensuring compliance and specialty courses are reviewed and updated on schedule, in coordination with shared tracking and reporting processes.
• Identify emerging regulatory and industry trends (e.g., infection prevention, staffing mandates, dementia care, emergency preparedness) to inform future content strategy, maintaining cross-vertical awareness to strengthen the organization’s overall regulatory foresight.

Project & Process Management

• Maintain clear documentation and audit trails for all compliance initiatives and state-specific updates, ensuring alignment with Home Based Care documentation standards.
• Use project management tools (e.g., ClickUp) to coordinate cross-functional compliance projects and deadlines, sharing workflows and timelines with the Regulatory and Compliance Lead – Home Based Care to ensure smooth collaboration.
• Lead initiatives to ensure consistency and alignment of regulatory updates across all senior living and senior care training content, co-developing processes that ensure a unified regulatory approach company-wide.

Learning Path Development & Customer Solutions

• Collaborate with the Content Management Team and the Regulatory and Compliance Lead – Home Based Care to design structured, state-specific learning paths for senior living and skilled nursing providers.
• Ensure all course groupings and learning paths meet applicable regulations for administrators, clinicians, and care professionals, mirroring consistency in regulatory interpretation and learner experience across care settings.
• Partner with Customer Success and Sales teams to translate complex regulatory requirements into practical, customer-facing training solutions that reflect a cohesive compliance framework.
• Contribute to developing accessible and engaging compliance training that supports administrators, clinicians, and care professionals, ensuring consistency and clarity across all verticals.

Qualifications

Required Skills

• Regulatory Expertise: Deep understanding of compliance requirements in senior living and skilled nursing settings.
• Attention to Detail: Exceptional accuracy in interpreting and tracking complex regulatory updates.
• Cross-Functional Collaboration: Proven ability to coordinate with clinical, instructional design, and content management teams.
• Project Management: Skilled in managing multiple projects, tracking deadlines, and using PM tools effectively.
• Communication: Excellent written and verbal communication skills, with the ability to explain complex regulations clearly.
• Strategic Thinking: Ability to connect compliance priorities to business goals and product impact.
• Documentation & Data Management: Strong organizational skills for maintaining compliance records and vendor documentation.
• Tech Proficiency: Familiarity with Microsoft Office and Learning Management Systems (LMS) platforms.

Experience and Qualifications

• Bachelor’s degree in Healthcare Administration, Regulatory Affairs, Public Policy, or related field.
• 3 years of experience in healthcare compliance, policy analysis, or regulatory affairs—with at least 2 years in senior living and/or skilled nursing.
• Experience collaborating with CMS, NAB, AHCA/NCAL, or state-level regulatory agencies.
• Proven track record of managing compliance initiatives and aligning training programs with evolving industry standards.
• Strong analytical, organizational, and leadership abilities to drive compliance excellence across departments.
• Experience with QuickBase is a big plus!

Location:

• Idaho Falls, ID or Tampa, FL.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Multiple video meetings each day where webcam use is required

Schedule:

• Full-time, 40 hours per week
• Monday through Friday, core business hours of 8:00 AM to 5:00 PM locally (with flexibility to meet client needs)