Customs Brokerage Department Manager

Activ8 Recruitment & Solutions / Renaissance Resources Inc. has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you’re a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success.

Job Description: Customs Brokerage Department Manager

Position: Customs Brokerage Department Manager

Reports To: Senior Vice President (SVP) of Operations, Chief Operating Officer (COO), or President

Location: Long Beach, CA or Plano, TX

Job Type: Full-Time

Job Summary

The Customs Brokerage Department Manager is the senior leader responsible for the overall strategic direction, compliance, profitability, and operational excellence of the customs brokerage division. This role oversees all import/export customs clearance activities, ensuring adherence to national and international regulations (e.g., CBP, PGA). The VP will drive growth, optimize operational efficiency through technology, mentor a high-performing team, and build lasting client relationships.

Key Responsibilities

Strategic Leadership & Business Growth

• Create and implement a strategic business plan to expand the customs brokerage department, focusing on revenue growth and profitability (P&L management).
• Develop new business opportunities by offering expert advisory services and leveraging industry trends.
• Set, monitor, and achieve KPIs related to compliance, turnaround time, profitability, and client retention.
• Analyze market trends and regulatory changes to guide company strategy and adapt to new trade policies.

Compliance & Regulatory Management

• Act as the senior subject matter expert on all customs regulations, ensuring 100% compliance with Customs and Border Protection (CBP) and Participating Government Agencies (PGAs).
• Maintain and manage corporate customs licenses, permits, and power of attorney documents.
• Implement internal audit programs to ensure quality and accuracy of classification, valuation, and entry processes.
• Mitigate risks related to compliance violations, cargo delays, or penalties.

Operational Excellence & Technology

• Oversee daily brokerage operations and optimize workflows to improve efficiency.
• Leverage technology and automation tools (e.g., TMS, ACE/ABI, AI solutions) to enhance speed and accuracy of entry processing.
• Ensure accurate classification of commodities and proper tariff application.

Client & Vendor Relations

• Build and maintain strong relationships with key clients, acting as a trusted advisor on complex trade matters.
• Manage relationships with third-party brokers, customs agents, and other service providers to ensure seamless service.

Team Leadership & Development

• Lead, mentor, and build a team of customs managers, brokers, and entry writers, fostering a culture of excellence and compliance.
• Develop training programs, establish roles, and create compensation structures that drive performance.

Requirements & Qualifications

• Experience: 10 years of experience in customs brokerage with at least 5 years in a senior leadership role (Director or VP level).
• Licensure: Active Licensed Customs Broker (LCB) is required.
• Education: Bachelor’s degree in Supply Chain, International Trade, Business, or related field preferred. Master’s degree (MBA) is a plus.
• Knowledge: In-depth knowledge of U.S. Customs Regulations, HTS classification, Customs Valuation, and ISA/C-TPAT programs.
• Skills: Proven track record in P&L management, strategic planning, and building scalable processes.
• Technology: Proficient with Automated Broker Interface (ABI), ACE, and major Brokerage/TMS software (e.g., CargoWise).
• Soft Skills: Strong leadership, negotiation, and communication skills.

Core Behaviors

• Servant Leadership: Mentoring staff to reach their full potential.
• Integrity & Resilience: Upholding ethical standards while handling high-pressure situations.
• Intense Focus on Quality: Passion for accuracy in documentation and compliance.