What are the responsibilities and job description for the Network Operations Engineer (Tier II) position at ActioNet and Careers?
ActioNet is seeking a Network Operations Engineer (Tier II) to join our team in Multiple CONUS locations including Vienna, VA; Chicago, IL; Columbus, Zanesville, and Blue Ash, OH; Bangor, ME; Chattanooga and Alcoa, TN; Madison and Milwaukee, WI; Battle Creek, MI; and Portsmouth, NH.
Responsibilities
- Multi-disciplined network engineer with experience maintaining and fixing wired, wireless, and mobile broadband solutions in response to network faults, errors, incidents, and problems.
- Provides touch labor for all network devices.
- Oversees monitoring of network assets per SLAs.
- Performs break/fix and maintenance activities.
- Monitors network dashboards, analyzing problems, troubleshooting escalated incidents, coordinating, and reporting all operational information concerning the enterprise network infrastructure.
- Provides subject matter expertise for LAN, WAN, firewalls, and other network technologies. Investigates and diagnoses incidents to restore failed network services as quickly as possible.
- Leads root cause analysis and suggests resolutions for network infrastructure problems. Installs and supports remote access platforms such as VPN, Terminal Services, and Citrix.
- Has a fundamental understanding of network engineering concepts and adapts to emerging technologies as they are introduced to the environment. Knowledge of network protocols such as OSPF, BGP, and EIGRP.
- Experience with Cisco command line interface and configuration.
- Troubleshoots complex problems to closure.
- Assesses and implements Change Requests as needed in accordance with the Change Management process.
- Hands-on technical position that provides Tier 2 technical expertise. Performs site surveys, configuration and engineering, installation planning, and documentation services for the customer as they relate to all network services.
- Experience working with wireless technologies, VPNs, IPSs, WAN Accelerators, and associated technologies.
Required Qualifications & Skills
- "Degree: Technical BA/BS degree;
- Experience: 5 years with bachelor’s degree;
- Commensurate: High School diploma or associate degree plus a minimum of 7 years performing as a Network Operations Engineer supporting large, complex networks in a Network Operations Center environment;
- Specific Skills: Proficient with MS Office Suite (Word, Excel, PowerPoint, Visio);
- Preferred: ITIL v3 or ITSM experience; experience supporting DAF and local base environments;
-
Certification(s): DoD 8570 IAT II Baseline Certification (CompTIA Security CE or CCNA-SEC); CCNA or equivalent;
Clearance: Secret"
About ActioNet
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT solutions provider with 25 years of stellar performance. Our expertise spans Agile Software Engineering, Cloud Solutions, Cybersecurity, and IT Managed Services.
With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 11 consecutive years (2014–2024).Why ActioNet?At ActioNet, our Passion for Quality is at the heart of everything we do:Commitment to Employees: A great place to work with ongoing investment in our people.Commitment to Customers: Driving and sustaining service delivery excellence.Commitment to Community: Giving back and building a better world for future generations.What’s in It for You?
With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 11 consecutive years (2014–2024).Why ActioNet?At ActioNet, our Passion for Quality is at the heart of everything we do:Commitment to Employees: A great place to work with ongoing investment in our people.Commitment to Customers: Driving and sustaining service delivery excellence.Commitment to Community: Giving back and building a better world for future generations.What’s in It for You?
- Medical, Dental, and Vision Insurance
- 401(k) Savings Plan
- Paid Time Off (PTO) & 11 Paid Holidays
- Life and Disability Insurance
- Education and Professional Training
- Flexible Spending Accounts (FSA)
- Employee Recognition and Referral Programs
- Employee Assistance & Identity Theft Protection
- Equal Opportunity Statement