What are the responsibilities and job description for the Account Manager position at Action?
JOB SUMMARY:
The Account Manager at Action Enterprise Logistics (AEL) plays a crucial role in managing and expanding existing customer accounts. This position is focused on developing long-term relationships with clients, understanding their logistics needs, and providing tailored solutions that enhance supply chain efficiency while driving overall improvements and profitability. The Account Manager will work closely with customers and internal stakeholders to deliver high-quality service, introduce additional AEL service offerings, and continuously seek opportunities to add value to clients.
DUTIES AND RESPONSIBILITIES:
- Build and maintain strong, long-lasting relationships with existing customers, acting as their primary point of contact for all logistics needs.
- Proactively identify opportunities to enhance service offerings and present tailored solutions that address customers’ supply chain challenges.
- Manage daily logistic activities, including overseeing shipments, resolving service issues, and ensuring customer satisfaction.
- Collaborate with internal teams to ensure seamless transitions of accounts and execution of services.
- Analyze customer data and feedback to develop strategies that drive efficiency, reduce costs, and maximize account profitability.
- Conduct business reviews and participate in customer meetings to discuss service performance, address concerns, and explore additional service opportunities.
- Support pricing and contract negotiations, ensuring competitive and market-aligned proposals for existing accounts.
- Maintain accurate records of customer interactions, shipment details, and performance metrics.
- Provide guidance and insights to customers on optimizing their logistics processes, leveraging AEL’s expertise and services.
- Continuously monitor industry trends and current events to advise existing customers and adjust strategies to meet changing market demands and customer expectations.
EXPERIENCE AND SKILL REQUIREMENTS:
- Bachelor’s degree in logistics, supply chain management, business, or a related field, or equivalent industry experience.
- Minimum of two years of experience in account management.
- Proven track record of successfully managing customer accounts and enhancing business relationships.
- Strong problem-solving skills and the ability to respond quickly to customer needs and operational challenges.
- Exceptional communication, negotiation, and interpersonal skills, with the ability to work effectively across different teams and with various levels of stakeholders.
- Proficiency in logistics software/tools, CRMs, and Microsoft Office Suite.
- Ability to work in a fast-paced environment, balancing multiple customer needs while focusing on delivering high-quality service.
- Self-motivated, with a strategic mindset and a commitment to driving results and customer satisfaction.
- Ability to travel up to 25% of the time to visit with existing customers to strengthen relationships, gain a deeper understanding of their logistics needs, and position AEL to grow with the existing customers.