What are the responsibilities and job description for the Action Care Coordinator (Administrative Support, Complex Rehab) position at Action Seating and Mobility?
Description
About Action Seating & Mobility
Action Seating & Mobility is a leading Complex Rehabilitation Technology (CRT) provider dedicated to improving quality of life through customized mobility solutions. With six offices and a growing team of professionals, we pride ourselves on collaboration, patient advocacy, and excellence in service delivery.
Position Overview
The Action Care Coordinator (ACC) plays a vital administrative role supporting patient care, documentation, and communication across departments. This position ensures accurate information flow between patients, clinicians, ATPs, billing, and customer service. Ideal candidates are detail-oriented, adaptable, and motivated to help others in a purpose-driven healthcare environment.
Work Hours: M-F 8a-5p
Pay: $17-$23 per hour
Requirements
Key Responsibilities
About Action Seating & Mobility
Action Seating & Mobility is a leading Complex Rehabilitation Technology (CRT) provider dedicated to improving quality of life through customized mobility solutions. With six offices and a growing team of professionals, we pride ourselves on collaboration, patient advocacy, and excellence in service delivery.
Position Overview
The Action Care Coordinator (ACC) plays a vital administrative role supporting patient care, documentation, and communication across departments. This position ensures accurate information flow between patients, clinicians, ATPs, billing, and customer service. Ideal candidates are detail-oriented, adaptable, and motivated to help others in a purpose-driven healthcare environment.
Work Hours: M-F 8a-5p
Pay: $17-$23 per hour
Requirements
Key Responsibilities
- Collect, verify, and maintain accurate patient data including demographics, insurance, physician, and therapist information in compliance with HIPAA.
- Manage and update patient tracking logs to monitor workflow and case status.
- Follow up with physicians, therapists, ATPs, and billing staff to prevent delays.
- Process incoming paperwork, route documents appropriately, and assist with chart audits.
- Support customer service and reception areas as needed by answering phones and greeting clients.
- File and retrieve patient charts securely; ensure confidentiality at all times.
- Contact clients to confirm receipt of equipment and satisfaction with services.
- Provide administrative assistance to ATPs, billing, and management staff.
- Maintain a clean, organized workspace and attend meetings or trainings as scheduled.
- High School Diploma or GED required; Associate degree preferred.
- Minimum one year of office or healthcare administrative experience preferred.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and data entry accuracy.
- Strong organizational and multitasking skills; ability to manage changing priorities.
- Excellent communication, phone etiquette, and teamwork skills.
- Demonstrated ability to maintain confidentiality and comply with HIPAA standards.
- Professional demeanor and dependable work ethic.
- Sit and perform computer work for up to 4 hours per day.
- Stand or walk for up to 4 hours per day.
- Lift or carry up to 25 pounds occasionally.
- Frequent handling of documents, phone work, and use of standard office equipment.
- Office-based position within a healthcare and rehabilitation setting.
- Standard Monday–Friday business hours; overtime as needed. (8a-5p)
- Not required to be on-call.
- Hourly pay is $19-$23 per hour
- Be part of a mission-driven company that helps improve independence and mobility for patients.
- Learn the clinical and administrative sides of the Complex Rehab industry.
- Collaborate with a supportive team of ATPs, billing, and customer service professionals.
- Enjoy opportunities for growth, competitive pay, and benefits.
Salary : $17 - $23
