What are the responsibilities and job description for the Customer Care Representative position at ACTION INDUSTRIES?
Summary:
The Customer Specialist is responsible for a broad spectrum of customer service functions to fulfill customer needs and assure customer satisfaction.
Responsibilities:
- Assure the accurate and timely processing of customer transactions (orders, RMA’s, quotes, catalogues/sample requests and returns) to assure customer satisfaction.
- Gather customer information and identify products that meet customer needs; recommend potential products or services to management; generate sales leads.
- Provide technical customer service; educate customers on product features and benefits.
- Set-up and maintain customer files; maintain records of all sales activities.
- Resolve product or service problems; clarify complaints, determine cause and identify solution, expedite correction and follow-up to ensure resolution.
- Process product recalls.
- Sell products and services. Maximize promotions.
- Establish and maintain effective customer relations.
- Provide support to outside sales representatives.
- Serve as a member of the Customer Service team, providing assistance and support as required.
Education & Experience:
- High school diploma or equivalent is required. Associate or bachelor’s degree preferred.
- 5 years of experience in a customer service, customer focused role required
Requirements:
· Demonstrate strong problem solving and analytical skills.
· Strong communication and problem-solving skills
· Experience with Microsoft Office suite of products, Customer Master software
· Experience with a Full-scale ERP system, (SAP preferred)
· Ability to prioritize and multitask.
· Proactive attitude towards work, teamwork, and cooperation
This position requires some travel within the designated territory, offering a dynamic and challenging opportunity for a motivated sales professional keen on making a significant impact in the industry.
Competencies:
· Effective communications
· High attention to detail
· Strong critical thinking / problem solving skills.
· Relationship building