Administrative Coordinator

The Production Control Clerk will provide administrative support to the facility maintenance team on-site. This position will also manage the facility maintenance database and help collect maintenance work orders for the team. This position will provide friendly and proactive service to customers and conduct an efficient handling of each query to advice customers of the consequent solution.

Essential Job Functions:

• Fast and accurate data entry
• Handle incoming calls and manage outgoing calls on multiple phone lines
• Provide customer support to clarify and schedule requested maintenance work
• Support dispatching of technical personnel
• Maintain work order tracking system
• Complete administrative tasks related to the contract
• Respond to queries, amend data, and issue tasks as necessary
• Ensure that required information is returned in a timely manner
• Answer emails and maintenance requests
• Assist team in achieving required service standards
• Run systems reports on open work orders, completed work orders, and other reporting functions
• Sort and file completed work orders
• Track office inventory and reorder supplies as necessary
• Assist the Project Manager is the creation of reports and presentations
Other duties as assigned

Required Skills, Experience, and Education:

• High School Diploma or Equivalent
• Associates Degree in business administration or office management, preferred
• 3 years recent experience as an administrative assistant, office managr, or in data entry
• Active Secret level security clearance
• Strong attention to detail
• Exceptional customer service and administration skills
• Proficient typing and software navigation
• Strong written verbal and communication skills
• Proficient in Microsoft Office (Outlook, Word, Excel, Power Point)
• Strong organizational and time management
• Team player with good interpersonal skills
• Ability to make decisions, take ownership, and use own initiative to resolve problems.

Working Environment and Equipment Used:

Work takes place in an office setting. Standard office equipment such as computers, fax machines, phone systems, printers, filing systems, etc.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hand or fingers to reach and feel. Must be able to site for long periods of time. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.