Supplies Patient Care Coordinator

The Supplies Patient Care Coordinator is responsible for confirming orders with patients, ensuring accuracy, and addressing any questions regarding pricing or products. This role involves receiving and processing supply orders through the system for patients due for replenishment.

Responsibilities

• Utilize Bright Tree System to navigate NJ HMO websites, commercial insurance portals, and Medicare systems.
• Contact insurance providers to verify benefits and coverage.
• Assign appropriate codes in the internal system and submit required forms for insurance approval after delivery.
• Print order details, pack supplies (masks, medications, devices), and prepare shipments.
• Coordinate with USPS or subcontracted delivery services for timely home delivery.
• Track delivery confirmations and submit documentation for insurance reimbursement.
• Handle high call volume (100 calls/day), including inbound and outbound calls to patients and insurance providers.
• Maintain patience and professionalism when assisting patients, ensuring a positive experience.
• Follow insurance-specific requirements for orders, including prior calls for approval when necessary.
• Ensure all processes meet regulatory and company standards.

• Customer service
• Prior authorization
• Medical knowledge
• Data entry
• Insurance verification
• Bilingual in Spanish/English preferred

• Prior insurance verification experience (Medicare, Medicaid, private insurance)
• Bachelor's degree preferred; open to associate's degree
• Strong multitasking skills
• Experience with Medicare and Medicaid

The work environment is fast-paced, patient-focused, with high interaction with healthcare providers. The shift is Monday to Friday, 9:00 AM to 5:30 PM, with no weekends required. The current team consists of 2 members, and the company has been established for 32 years. It offers a family-owned and operated atmosphere, with a good 401K plan, benefits once permanent, and honors all holidays. Upon permanent status, employees receive 2 weeks of vacation.

Job Type & Location

This is a Contract to Hire position based out of Leonia, NJ.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Leonia,NJ.

Application Deadline

This position is anticipated to close on Nov 17, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Salary : $22 - $25