Service Coordinator

Seeking a Service Coordinator, a critical role in ensuring operational excellence in the compliance of installed fall protection systems and equipment!!

WHAT THE ROLE DOES:

·       Coordinate scheduling of fall protection inspection and recertification appointments with customers, field technicians, and internal teams.

·       Maintain and update accurate schedules, calendars, and booking systems to support department operations.

·       Coordinate project logistics, including scheduling travel (e.g. flights, hotels, rental cars) and equipment (e.g., lifts).

·       Coordinate with orders team and warehouse associate to ensure equipment, material, and tools are available on-site.

·       Communicate schedule changes, confirmations, and reminders to customers and staff in a timely manner.

·       Maintain accurate interna ERP system with accurate project timelines, dates, and invoicing information to the customer.

·       Manage and process incoming and outgoing administrative correspondence and documentation.

·       Maintain and organize departmental records, files, and databases (e.g., customer contacts, inspection records).

·       Support team coordination efforts across departments to ensure effective workflow.

·      Accurately and promptly review and send inspection reports to customers.

·       Deliver excellent customer service by communicating effectively, paying attention to detail, and responding with urgency to customer needs.

MUST HAVE:

·       High school diploma or GED. 

·       Strong organizational and time‑management skills with attention to detail.

·       Excellent communication (written and verbal) and customer service orientation.

·       Experience with calendars and office productivity tools (fluency in Microsoft Office)

·       Fluency in ERP software; BC365 or Microsoft Dynamics is a plus 

·       Fluency in CRM software; HubSpot experience is a plus 

·       Understanding and knowledge of the construction industry.

·       Local to home office in Union Grove, WI with necessary travel <10% of the time.  

·       Highly ethical, positive culture addition, self-motivated. 

This is a Permanent position based out of Union Grove, WI.

The pay range for this position is $22.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Union Grove,WI.

This position is anticipated to close on Mar 26, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Salary : $22 - $30