Quality Manager

The Quality & Supplier Quality Assurance Manager leads and manages internal quality assurance and external quality activities across customers and suppliers, ensuring full compliance with customer requirements, regulatory standards, and relevant certifications. This role oversees quality systems within a manufacturing environment, drives continuous improvement, and safeguards product and process quality throughout the supply chain.

Responsibilities

• Lead and manage internal quality assurance activities within a manufacturing site to ensure consistent adherence to quality standards and procedures.
• Oversee external quality activities with customers and suppliers, maintaining strong relationships and ensuring alignment with agreed quality requirements.
• Ensure full compliance with customer requirements, regulatory standards, and relevant certifications across all quality processes.
• Develop, implement, and maintain quality management systems that support robust manufacturing operations and continuous improvement.
• Coordinate and conduct quality audits, including internal, customer, and supplier audits, to verify compliance and identify areas for improvement.
• Drive root cause analysis activities in response to quality issues, nonconformances, and customer complaints to prevent recurrence.
• Lead corrective and preventive action (CAPA) processes, ensuring timely implementation, verification of effectiveness, and proper documentation.
• Monitor and analyze quality performance metrics to identify trends, risks, and opportunities for improvement across the manufacturing and supply chain.
• Collaborate with cross-functional teams to embed quality standards in processes, products, and supplier interactions.
• Prepare and maintain quality documentation, reports, and records required for audits, certifications, and customer communication.
• Promote a culture of quality and continuous improvement throughout the organization and across supplier networks.

• Minimum 5 years of experience working within quality in a manufacturing site.
• 5 years of experience in manufacturing quality management.
• Proven experience working across internal, customer, and supplier quality environments.
• Strong knowledge of quality assurance principles and practices in a manufacturing context.
• Hands-on experience conducting quality audits and working with quality standards.
• Demonstrated ability to perform structured root cause analysis to resolve quality issues.
• Experience leading and managing corrective and preventive actions (CAPA).
• Solid understanding of quality management systems and their implementation in manufacturing.
• Ability to ensure compliance with customer requirements, regulatory standards, and relevant certifications.
• Strong analytical, problem-solving, and decision-making skills.
• Effective communication and collaboration skills for working with internal teams, customers, and suppliers.

• Experience supporting both internal and external stakeholders in quality-related matters.
• Familiarity with manufacturing quality documentation and reporting requirements.
• Ability to drive continuous improvement initiatives within quality and supplier assurance processes.
• Comfort working in a structured environment with defined quality standards and audit requirements.

This role is based in a manufacturing environment and follows a Monday through Friday, first-shift schedule. The position involves regular interaction with production areas, internal teams, and external partners such as customers and suppliers. The work includes participating in audits, reviewing quality documentation, and collaborating closely with operations to ensure that quality standards are consistently applied across all processes.

Job Type & Location

This is a Permanent position based out of Lancaster, PA.

The pay range for this position is $105000.00 - $125000.00/yr.

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This is a fully onsite position in Lancaster,PA.

This position is anticipated to close on Jul 21, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Salary : $105,000 - $125,000