Product Service Engineer

This role supports Remote Services and MineStar technology initiatives by coordinating the implementation, validation, and adoption of new service technologies across multiple product groups. It is a hybrid position that combines technical service engineering knowledge with project coordination, communication, and administrative responsibilities.

• Coordinate the rollout of remote machine service tests across multiple product groups.
• Work with engineering, validation teams, dealers, and product groups to ensure projects stay on schedule.
• Support adoption of new remote service technologies by tracking hardware, software, and implementation readiness.
• Validate service test functionality through hands-on machine testing and field support activities.
• Facilitate leadership and stakeholder meetings and provide project status updates.
• Create presentations and reports for management and senior leadership, including VP-level updates.
• Serve as a liaison between product support, implementation teams, engineering, dealers, and customers.
• Support troubleshooting, issue resolution, and incident management related to MineStar hardware and software.
• Participate in New Product Introduction (NPI) activities, field follow projects, and product support initiatives.
• Help improve processes, product supportability, and customer experience through feedback and continuous improvement efforts.

• 3-5 years of relevant experience.
• Bachelor's degree preferred; Associate's degree with 7 years of experience or Master's degree with approximately 1 year of experience considered.
• Service tool background or technical service aptitude.
• Strong verbal and written communication skills.
• Project management or project coordination leadership experience.

• Ability to learn machine systems, service procedures, and remote diagnostic technologies.
• Familiarity with troubleshooting and problem-solving processes.
• Experience working with engineering, technical, or service organizations.
• Comfortable using Microsoft Excel and PowerPoint to organize and present information.
• Machine service or equipment troubleshooting experience.
• Diesel engine service experience.
• Mechanical or electronics technician background.
• MineStar experience is beneficial but not required.

The position is part of a small, collaborative 6-person team. It reports to the NPI Manager with daily guidance from two senior NPI team leads. The role is primarily office-based with occasional hands-on machine validation work. Limited travel (0-25%) may be required, including possible visits to Peoria Proving Grounds, dealer locations, or product group sites.

This is a Contract position based out of Peoria, IL.

The pay range for this position is $33.00 - $48.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Peoria,IL.

This position is anticipated to close on Aug 16, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Salary : $33 - $48