Product Service Engineer

Job Title: Product Service Engineer

Job Description

In this role, you will provide support services that include investigating, troubleshooting, and diagnosing application and technical problems. You will be responsible for restoring service through corrective actions and permanent resolutions for a worldwide group of Mining Technology customers and dealers. This includes working with both software and on-board hardware.

Responsibilities

• Identify and resolve hardware and software issues for dealers and customers related to Mining Technology MineStar.
• Implement and utilize standard support processes to respond, restore, and resolve issues.
• Advocate on behalf of the dealer and customer to resolve technical product issues with product development engineering.
• Participate in New Product Introduction (NPI) projects and complete related product support deliverables.
• Provide 24/7 incident management and ensure adherence to support level agreement metrics.
• Escalate top priority issues to team lead and process CPI/CER tickets to responsible parties.
• Communicate with dealers regarding status, problem troubleshooting, and issue resolution.
• Create and maintain a support environment that facilitates issue diagnostics and customer connectivity.
• Report issues within the CPI product defect process to ensure proper resolution of ongoing issues.
• Create and report product improvement ideas, including functional enhancements and supportability improvements.
• Act as the liaison between implementation teams, product development teams, and other support team members.

Essential Skills

• 5–7 years of relevant technical experience in troubleshooting and engineering.
• Bachelor’s degree in Mechanical Engineering or Electrical Engineering, or equivalent experience with an Associate degree and 8–10 years of hands-on system troubleshooting.
• Strong troubleshooting and problem-solving skills.
• Ability to quickly learn new systems and technologies.
• Clear written and verbal communication skills.
• Comfortable working with customers, dealers, and engineering teams.

Additional Skills & Qualifications

• Experience with construction equipment or heavy equipment technology.
• Knowledge of jobsite networking or connected equipment systems.
• Background in automotive, mobile equipment, or telematics systems.
• Experience working with globally distributed teams.
• Familiarity with Azure DevOps or defect/issue tracking systems.
• Exposure to New Product Introduction (NPI) or product launch processes.

Work Environment

This position can require occasional travel internationally or domestically.

This is a Contract position based out of Chillicothe, IL.

The pay range for this position is $45.00 - $55.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Chillicothe,IL.

This position is anticipated to close on Apr 30, 2026.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I is embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

Actalent is an equal opportunity employer.

About Actalent

Actalent is a global leader in engineering and sciences services. For more than 40 years, we’ve helped visionary companies advance their goals. Headquartered in the United States, our teams span 150 offices across North America, EMEA, and APAC—with four delivery centers in India led by 1,000 extraordinary employees who connect their passion with purpose every day.

Our Bangalore, Hyderabad, Pune, and Chennai delivery centers are hubs of engineering expertise, with core capabilities in mechanical and electrical engineering, systems and software, and manufacturing engineering. Our teams deliver work across multiple industries including transportation, consumer and industrial products, and life sciences. We serve more than 4,500 clients, including many Fortune 500 brands. Learn more about how we can work together at actalentservices.com.

Salary : $45 - $55