Patient Care Coordinator

Job Title: Patient Service Representative

Job Description

As a Patient Service Representative, you will warmly greet patients, customers, and family members both in person and over the phone, ensuring a courteous and timely interaction. You will ensure patient arrivals according to schedule and update their arrival times when necessary. Your role requires a proficient knowledge and understanding of insurance, and you will be responsible for the collection of patient co-pays and outstanding balances. You will assist patients with questionnaires based on their procedures and work to resolve all customer issues by determining and mobilizing the necessary resources. Additionally, you will schedule and reschedule all exams and maintain a clear and organized reception and patient waiting area, stocking it with necessary supplies. A consistent level of productivity is expected, and tasks should be organized efficiently. You will communicate proactively with provider offices, technologists, and leadership.

Responsibilities

• Answer phone calls from patients and address inquiries promptly.
• Meet with patients in person and serve as their primary point of contact (POC).
• Maintain a dedicated phone line for patient communication.
• Manage and coordinate the doctor’s surgical schedule.
• Communicate effectively with hospitals regarding surgical orders and scheduling.
• Ensure all surgical orders are accurate and completed on time.
• Verify insurance coverage for procedures and appointments.
• Coordinate and confirm pre-admission testing requirements.
• Perform clearance checks to ensure patients are ready for surgery.
• Be proactive in resolving issues, such as when a patient is not cleared for cardiology—anticipate next steps and adjust scheduling accordingly.
• Identify opportunities to move patients up if earlier slots become available.
• Take initiative and maintain clear, professional communication at all times.
• Stay organized, prepared, and forward-thinking to ensure smooth operations.

Essential Skills

• Proficient in customer service and medical terminology.
• Experience in appointment and surgical scheduling.
• Ability to verify insurance and manage medical scheduling.
• Tech-savvy with experience in systems like Athena.
• High school diploma or GED.
• 1 year of scheduling experience, preferably in an ambulatory center.

Additional Skills & Qualifications

• Organized and able to show initiative.
• Strong communication skills and reliability.
• Personable with excellent customer service skills.
• Team player with the ability to learn quickly.

This is a Contract to Hire position based out of Florham Park, NJ.

The pay range for this position is $21.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Florham Park,NJ.

This position is anticipated to close on Mar 13, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Salary : $21 - $26