Medical Support Assistant

Medical Support Assistant

Job Description

This remote Medical Support Assistant role provides critical administrative and scheduling support for a large healthcare system serving Veterans in the Salt Lake City area. You will coordinate patient appointments, manage community care consults, handle high-volume phone interactions, and maintain accurate patient information to ensure timely, efficient, and compliant access to care.

Responsibilities

• Schedule and manage patient appointments using designated VA systems, ensuring accuracy and timeliness.
• Process, track, and follow up on community care consults in accordance with established workflows.
• Validate and update patient demographics and insurance information in the appropriate systems.
• Conduct patient outreach by phone and other approved channels, including managing no-shows within 24 hours.
• Handle inbound and outbound calls professionally, consistently answering within five rings whenever possible.
• Monitor and work reports and recall reminders to support ongoing patient care and follow-up.
• Process incoming and outgoing faxes and mail while strictly maintaining HIPAA and privacy compliance.
• Maintain a scheduling accuracy rate of at least 98%, promptly correcting any identified errors.
• Use Microsoft Office tools, including Word, Excel, Outlook, and Teams, to support daily administrative tasks and communication.
• Collaborate with clinical and administrative teams to support care coordination and smooth clinic operations.
• Document all actions, communications, and updates clearly and accurately in the appropriate systems.
• Work independently in a remote setting, managing time and workload effectively with limited direct supervision.

Essential Skills

• At least 6 months of customer service or call center experience.
• Experience with scheduling or healthcare administration in a clinical or medical office setting.
• Strong patient scheduling skills with attention to detail and accuracy.
• Demonstrated customer service skills with professional phone etiquette and clear communication.
• Ability to type at a speed of 50 words per minute.
• Proficiency in Microsoft Office, including Word, Excel, Outlook, and Teams.
• Basic knowledge of medical terminology.
• Awareness of HIPAA and privacy requirements and ability to maintain confidentiality.
• Ability to work independently and stay productive in a remote environment.
• Comfort with heavy computer and phone usage in a fast-paced setting.

Additional Skills & Qualifications

• Experience using VA systems such as CPRS, VistA, ISS, HSRM, PPMS, CTM, or PCI.
• Prior experience in VA or federal healthcare environments.
• Experience handling community care referrals or consult workflows.
• Background in medical reception, medical administration, or care coordination.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Ability to build rapport with patients and internal teams through professional and empathetic communication.

Work Environment

This position is 100% remote and supports a large VA Medical Center and associated clinics and community care teams in the Salt Lake City, Utah area. Candidates must reside within approximately 50 miles of Salt Lake City to meet operational requirements. The role involves a fast-paced healthcare operations environment with heavy computer and phone usage throughout the day. You will work independently with limited direct on-site supervision while remaining closely connected to clinical and administrative teams through virtual collaboration tools. No regular travel is required, although there may be occasional in-person onboarding or fingerprinting activities as needed. The work focuses on delivering accurate, timely, and respectful support to Veterans and healthcare staff in a professional, mission-driven culture.

This is a Contract position based out of Salt Lake City, UT.

The pay range for this position is $21.33 - $21.33/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jul 8, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Salary : $21