It Operations Manager

The Senior Manager, IS Delivery ensures the reliable delivery of IT services, providing a stable, secure, and high-performing technology environment for corporate and industrial operations. This role is responsible for maintaining service excellence, meeting SLAs, ensuring user satisfaction, and supporting business growth through efficient IT operations.

• Spearhead the end-to-end delivery of IT services, ensuring optimal availability, performance, and user satisfaction across the organization.
• Establish and monitor SLAs and KPIs; implement ITIL-aligned processes (incident, change, problem management) to drive operational excellence and consistency.
• Collaborate with cross-functional stakeholders to align IT services with strategic business goals and support enterprise-wide scalability.
• Direct the management of enterprise infrastructure, cloud platforms, and mission-critical applications to ensure secure, scalable, and resilient operations.
• Lead business continuity planning, disaster recovery strategies, and compliance with information security standards across all environments.
• Ensure IT operations adhere to regulatory standards, internal controls, and cybersecurity frameworks.
• Promote secure practices across systems, networks, and user interactions throughout the organization.
• Build and lead a high-performing IT team focused on service excellence, innovation, and continuous improvement.
• Deliver structured change management, user training, and support programs to maximize adoption and impact of new technologies.

• Experience developing tactical methodologies and maintaining processes for compliance in Information Services Delivery and Digital Transformation.
• Demonstrated use of the latest technology to enhance organizational growth.
• Solid analytical skills and judgment to proactively identify and solve complex problems.
• Strong attention to detail, organizational skills, and the ability to prioritize in changing situations.
• Excellent interpersonal, verbal, and written communication skills.

• 8 years of relevant work experience.
• Experience with Azure and IT operations in a manufacturing environment.

The work environment includes both office and manufacturing settings. Office work requires the ability to sit for extended periods and manage data entry tasks. In a manufacturing environment, the role may require standing, walking, bending, and lifting up to 50 pounds. There may be exposure to dust and variations in physical activity throughout the workday. The organization is committed to providing reasonable accommodations for qualified applicants or employees with disabilities as needed to perform essential job functions.

This is a Permanent position based out of San Diego, CA.

The pay range for this position is $120000.00 - $145000.00/yr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in San Diego,CA.

This position is anticipated to close on Mar 31, 2026.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I is embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

Actalent is an equal opportunity employer.

About Actalent

Actalent is a global leader in engineering and sciences services. For more than 40 years, we’ve helped visionary companies advance their goals. Headquartered in the United States, our teams span 150 offices across North America, EMEA, and APAC—with four delivery centers in India led by 1,000 extraordinary employees who connect their passion with purpose every day.

Our Bangalore, Hyderabad, Pune, and Chennai delivery centers are hubs of engineering expertise, with core capabilities in mechanical and electrical engineering, systems and software, and manufacturing engineering. Our teams deliver work across multiple industries including transportation, consumer and industrial products, and life sciences. We serve more than 4,500 clients, including many Fortune 500 brands. Learn more about how we can work together at actalentservices.com.

Salary : $120,000 - $145,000