Customer Outreach Specialist

Job Title: Customer Outreach Specialist

Job Description

We are seeking a dedicated Customer Outreach Specialist to join our team in the Miami/Dade area. In this role, you will support the FPL Storm Secure Underground Program by connecting with service customers, explaining the program, and obtaining necessary documents and signatures for utility easements to close out these projects.

Responsibilities

• Utilize your own vehicle for driving duties.
• Contact each property owner to discuss the project and proposed equipment placement.
• Explain the Storm Secure Underground Program details to service customers.
• Gain customer agreement to proceed with the project and acquire necessary signatures for easements and acknowledgment forms.
• Maintain ongoing communication with property owners and occupants throughout all stages of the project, following company policies and procedures.
• Organize and submit documents electronically to the support team.
• Deliver excellent customer service and communication skills, ensuring purposeful follow-up and documentation.
• Communicate professionally in person, over the phone, and via email with customers, staff, and vendors.
• Read and understand construction and engineering plans.
• Coordinate special projects as assigned.
• Perform additional duties as needed.
  
  

Essential Skills

• Sales experience, including door-to-door customer field experience and outside sales.
• Account management and field sales skills.
• Proficiency in Microsoft Office and making outbound calls.
• Customer support and retail customer service experience.
• Proficient in English; Spanish and/or Creole is a plus.
• Valid driver's license.
• Ability to engage in small talk and communicate effectively with strangers.
• Ability to drive both local and long distances regularly.
  
  

Additional Skills & Qualifications

• Entry-level position.
• Residency in the Miami/Dade area.
• Prior utility experience is a plus.
• Must be able to lift 25 pounds.
• Jeans or nice pants and steel-toe boots required.
• PPE (Shirt, Vest, etc.) provided by the company.
  
  

Work Environment

This position involves working primarily in the field in the Miami area, using your own vehicle. Mileage reimbursement is provided. The work schedule is Monday-Friday, 11 am-7 pm, with some Saturdays as needed, and no overtime. Company equipment and phone will be issued, though you may need to use your personal phone temporarily. Required attire includes jeans and steel-toe boots, with additional PPE provided.

Job Type & Location

This is a Contract position based out of Miami Gardens, FL.

Pay And Benefits

The pay range for this position is $24.00 - $25.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a fully onsite position in Miami Gardens,FL.

Application Deadline

This position is anticipated to close on May 5, 2026.

Diversity, Equity & Inclusion

At Actalent, Diversity And Inclusion Are a Bridge Towards The Equity And Success Of Our People. DE&I Is Embedded Into Our Culture Through

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people
  
  

Actalent is an equal opportunity employer.

About Actalent

Actalent is a global leader in engineering and sciences services. For more than 40 years, we’ve helped visionary companies advance their goals. Headquartered in the United States, our teams span 150 offices across North America, EMEA, and APAC—with four delivery centers in India led by 1,000 extraordinary employees who connect their passion with purpose every day.

Our Bangalore, Hyderabad, Pune, and Chennai delivery centers are hubs of engineering expertise, with core capabilities in mechanical and electrical engineering, systems and software, and manufacturing engineering. Our teams deliver work across multiple industries including transportation, consumer and industrial products, and life sciences. We serve more than 4,500 clients, including many Fortune 500 brands. Learn more about how we can work together at actalentservices.com.