Bilingual Customer Outreach Representative

Bilingual Customer Outreach Representative

Job Description

Currently seeking candidates to join the Customer Outreach team in the Miami/Dade area. This individual will be supporting the FPL Storm Secure Underground Program, connecting with service customers, explaining the Storm Secure Underground Program (SSUP), and obtaining the necessary documents and signatures for utility easements to close out these FPL projects.

Responsibilities

• Responsible for contacting each property owner to discuss the project and proposed equipment placement with customer.
• Discussing the SSUP project details to service customers
• Gaining the customer’s agreement to proceed with the project as planned and acquiring all necessary signatures for easements and acknowledgement forms.
• Customer outreach will also include on-going communication with the property owners and property occupants throughout all stages of the project, in accordance with the company’s policies and procedures.
• Organize and submit document electronically to the support team
• Requires great customer service and communication skills, as well as purposeful follow up and documentation skills.
• Working under a variety of outside conditions (Hot/Cold, Humid, Inclement Weather)
• Be able to professionally communicate in person, over the phone and email with customers, staff, and vendors.
• Ability to read and understand construction and engineering plans.
• Coordinate special projects as assigned.

Requirements

• Prior Customer-Facing Sales/Customer Service experience
• Bilingual (English and Spanish)
• Valid Driver License and reliable transportation
• Excellent Communication skills

Work Environment

• This individual will primarily be out in the field (outside) in the Miami area
• Work schedule will be Monday-Friday 10am-7pm and some Saturdays as needed. No OT
  • May have to accommodate other times for some customers
• Pants/Jeans and Steel-Toe Boots are required in the field
• PPE (Shirt, Vest, etc) provided by the client
• Company equipment will be issued. May have to use personal phone in the interim.

This is a Contract position based out of Miami Gardens, FL.

The pay range for this position is $24.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Miami Gardens,FL.

This position is anticipated to close on Feb 18, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Salary : $24 - $25