Coordinator

Job Description

Working under general supervision, the coordinator reviews and investigates medical device complaints and maintains quality documents to ensure compliance with various regulatory agencies. The role involves coordinating the resolution of complaints and ensuring that timely investigations are performed. The position requires initiative to ensure work is done accurately and completely, with the ability to problem-solve recurring, routine situations and refer more complicated issues to personnel.

Responsibilities

• Review and investigate medical device complaints.
• Maintain quality documents for compliance with regulatory agencies.
• Coordinate resolution of complaints and ensure timely investigations.
• Manage the shared inbox for incoming events and coordinate daily assignments.
• Research devices and manage daily events, including data entry.
• Engage in repetitive processes and manage routine tasks efficiently.

Essential Skills

• Strong biology knowledge.
• Attention to detail and organizational skills.
• Proficiency in medical terminology.
• Understanding of global regulations.
• Proficiency in MS Office, especially Excel and email.
• Effective oral and written communication skills.
• Ability to work both independently and as part of a team.

Additional Skills & Qualifications

• 4-year degree preferred in a scientific field (biology, biomed, clinical) or English/Communications.
• Training and certification opportunities available.
• Experience with data mining and investigation team support.
• Knowledge of global regulations for medical device reporting.
• Previous corporate experience is advantageous.

Work Environment

This is a desk-based role, 100% on-site, with flexibility for one-off scenarios. The team consists of seven people, supporting the heart failure business unit, with half of the team located in Minnetonka and the other half in St. Paul. This role offers the possibility for conversion and is an excellent opportunity to transition into a post-market surveillance role

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Minnetonka,MN.

Application Deadline

This position is anticipated to close on Jun 2, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Salary : $20 - $25