Complaint Remediation - Quality Technician

Job Description: Complaint Remediation Quality Technician

The Complaint Remediation Quality Technician executes targeted product complaint remediation activities within a regulated environment. This role focuses on retrospective complaint investigations, updating and revising complaint documentation, and collaborating with cross-functional teams to ensure compliance with internal quality standards and external regulatory expectations, particularly in the medical device or pharmaceutical industry.

Responsibilities

• Review and remediate historical product complaints to ensure completeness, accuracy, and compliance with current regulatory and internal quality standards.
• Conduct retrospective investigations using historical records, sample evaluations, image reviews, and trend analyses to fully understand complaint history and context.
• Analyze updated investigation findings to confirm accurate root cause determination and prepare clear, concise complaint updates based on the results.
• Prepare and revise complaint records, including investigation summaries, data analysis, closure statements, and remediation justifications.
• Apply updated procedural guidelines to identify complaints requiring escalation based on trend analysis and reclassification outcomes.
• Initiate or support Corrective and Preventive Actions (CAPA), Supplier Corrective Action Requests (SCAR), or Health Hazard Evaluations (HHE) when required by investigation findings or complaint trends.
• Collaborate with cross-functional partners to gather necessary information, align on remediation actions, and ensure timely closure of complaint records.
• Manage multiple complaint remediation tasks simultaneously while meeting critical deadlines and maintaining high documentation quality.

Essential Skills

• Minimum of a bachelor’s degree and 2 years of demonstrated experience handling product complaints in a Quality role within the medical device or pharmaceutical industry.
• At least 2 years of experience with product complaint remediation efforts in a regulated industry.
• Experience supporting activities associated with or responding to FDA and ISO findings.
• Experience using SAP or similar complaint investigation or quality management software.
• Strong analytical, critical thinking, and problem-solving abilities with a high level of attention to detail.
• Strong cross-functional collaboration skills and the ability to manage multiple tasks under critical deadlines.
• Basic proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Demonstrated ability to interpret and apply quality procedures and regulatory requirements in complaint handling.

Additional Skills & Qualifications

• More than 2 years of experience with product complaint remediation efforts in a regulated industry is preferred.
• Prior experience working in a highly regulated medical device or pharmaceutical environment.
• Familiarity with CAPA, SCAR, and HHE processes and their application in complaint remediation.
• Experience performing complaint analysis and trend analysis to identify systemic issues.
• Ability to clearly document investigation results and remediation justifications in a structured, audit-ready format.
• Strong written and verbal communication skills for documenting investigations and collaborating with cross-functional teams.

This is a Contract position based out of Libertyville, IL.

The pay range for this position is $30.00 - $32.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Libertyville,IL.

This position is anticipated to close on Jun 2, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Salary : $30 - $32