What are the responsibilities and job description for the Complaint Coordinator position at Actalent?
join a collaborative and fast-paced team where your attention to detail and organizational skills will make a real impact. As a Complaint Coordinator, you will play a key role in managing and tracking customer complaints, ensuring accurate documentation, and supporting internal teams with data and reporting—primarily using Microsoft Excel.
Responsibilities
- Receive, log, and track customer complaints in internal systems.
- Coordinate complaint investigations by gathering information from various departments.
- Maintain accurate and complete records of all complaint-related activities.
- Use Excel to organize, sort, and analyze complaint data.
- Generate reports and summaries for internal teams using Excel tools such as Pivot Tables and filters.
- Communicate with internal and external stakeholders to follow up on complaint status and resolution.
- Assist with product return coordination related to complaints.
- Maintain up-to-date tracking logs and ensure documentation is audit-ready.
- Support document handling and administrative tasks as needed.
- Collaborate with other departments to resolve issues and improve processes.
Essential Skills
- High school diploma or equivalent required; associate degree preferred.
- 2 years of administrative or data entry experience.
- Intermediate to advanced Excel skills (e.g., Pivot Tables, VLOOKUP, sorting/filtering data, formatting spreadsheets).
- Strong attention to detail and organizational skills.
- Comfortable working in a structured, process-driven environment.
- Proficient in Microsoft Outlook and Word.
Preferred Skills
- Experience with SAP or similar data systems is a plus.
- Prior experience in complaint handling or customer service is helpful.
Work Environment
This position offers a hybrid work model, with a mix of remote and in-office work. The office environment is collaborative and team-oriented, with a focus on accuracy, communication, and continuous improvement.
Job Type & Location
- Permanent, Full-Time
- Location: Jacksonville, Florida
Job Type & Location
This is a Permanent position based out of JACKSONVILLE, FL.
Pay and Benefits
The pay range for this position is $44000.00 - $46000.00/yr.
Full benefits
401K
Hybrid working flexibility
Workplace Type
This is a hybrid position in JACKSONVILLE,FL.
Application Deadline
This position is anticipated to close on Nov 17, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
Salary : $44,000 - $46,000
