Case Management Assistant-remote

Job Title: Case Management Assistant

Job Description

The Case Management Assistant will support discharge planning alongside Case Managers and Social Workers. This role involves assessing post-hospital needs to determine appropriate discharge requirements and coordinating referrals, authorizations, and transportation services. You will communicate patient preferences, provider options, and discharge timelines, as well as provide benefit coverage information and collaborate with payers as needed. Monitoring progress toward discharge goals and escalating barriers appropriately is essential, along with facilitating transfers to post-acute facilities, including preparing documents and obtaining necessary signatures.

Responsibilities

• Support discharge planning with Case Managers and Social Workers.
• Assess post-hospital needs and help determine appropriate discharge requirements.
• Coordinate referrals, authorizations, and transportation services.
• Communicate patient preferences, provider options, and discharge timelines.
• Provide benefit coverage information and collaborate with payers as needed.
• Monitor progress toward discharge goals and escalate barriers appropriately.
• Facilitate transfers to post-acute facilities, including preparing documents and obtaining signatures.
• Support utilization review transmission and manage high-volume faxes, voicemails, and data entry.
• Participate in daily rounds, huddles, and team discussions to support timely discharge planning.
• Maintain accurate documentation in Epic EHR, including care coordination notes and referral updates.
• Close discharge cases in Allscripts and ensure all required information is captured.
• Perform clerical tasks such as scanning, faxing, copying, and completing departmental reporting.
• Communicate professionally with patients, families, providers, and external partners.
• Resolve issues using effective communication while maintaining confidentiality and HIPAA compliance.
• Work efficiently in a fast-paced environment with shifting priorities and minimal supervision.
• Demonstrate strong organization, time management, and attention to detail.

Essential Skills

• Experience with EPIC is required.
• Knowledge of healthcare systems and medical terminology.
• Ability to type 55 or more WPM.
• Strong communication and teamwork skills.
• Understanding of health insurance and payers.
• One year of recent healthcare experience within inpatient or outpatient settings.

Additional Skills & Qualifications

• Auth/case management experience preferred.
• Proficiency in Microsoft Office.
• High school diploma or equivalent.
• Experience in patient access, registration, and scheduling.
• Conflict management and resolution skills.
• Adaptability to change.

Work Environment

This is a fully remote position with the requirement to work rotating weekends. Working hours are from 7am-330pm or 730am-4pm PST, regardless of the employee's location. This role offers the opportunity to gain experience in a large hospital system from home, with potential for long-term contract engagement.

This is a Contract to Hire position based out of Henderson, NV.

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Mar 20, 2026.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I is embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

Actalent is an equal opportunity employer.

About Actalent

Actalent is a global leader in engineering and sciences services. For more than 40 years, we’ve helped visionary companies advance their goals. Headquartered in the United States, our teams span 150 offices across North America, EMEA, and APAC—with four delivery centers in India led by 1,000 extraordinary employees who connect their passion with purpose every day.

Our Bangalore, Hyderabad, Pune, and Chennai delivery centers are hubs of engineering expertise, with core capabilities in mechanical and electrical engineering, systems and software, and manufacturing engineering. Our teams deliver work across multiple industries including transportation, consumer and industrial products, and life sciences. We serve more than 4,500 clients, including many Fortune 500 brands. Learn more about how we can work together at actalentservices.com.

Salary : $18