Operations Manager

Job Summary: The Operations Manager plays a pivotal role in overseeing and optimizing all aspects of the warehousing operations within the facility. This key leadership position requires a highly experienced professional with a deep understanding of supply chain management, logistics, and warehouse operations.

Essential Duties and Responsibilities:

• Strategic Planning
  • Develop and implement strategic plans and initiatives to enhance the overall efficiency, productivity, and profitability of the distribution and warehousing operations.
  • Collaborate with senior management to align operational goals with the company's overall objectives.
• Customer Liaison
  • Develop and maintain strong relationships with customer(s) by being their primary point of contact. Establish trust and credibility with clients, understanding their needs and expectations.
  • Address customer inquiries, concerns, and complaints in a timely and professional manner. Act as an advocate for the customer within the company, ensuring that their issues are resolved promptly and to their satisfaction.
• Facilities Maintenance
  • Work with security vender to develop, implement and maintain a thorough
  • Repairs and maintenance
• Process Optimization
  • Analyze existing processes and identify opportunities for improvement, and cost-saving measures.
  • Implement streamlined processes to enhance the flow of goods from receipt to shipping, minimizing processing times and ensuring optimal utilization of resources.
  • Continuous management of storage devices per customer needs to ensure maximum efficiency in the picking and put away processes.
• Inventory Management
  • Oversee inventory control procedures, ensuring accurate and timely tracking of stock levels, reconciling discrepancies, and minimizing shrinkage.
• Team Leadership
  • Manage and lead a team of managers, supervisors, warehouse staff, and other operational personnel.
  • Provide guidance, support, and mentorship to foster a high-performance culture, motivating employees to achieve operational excellence.
• Compliance and Safety
•  
• • Ensure compliance with all relevant industry regulations, safety standards, and company policies.
  • Work collaboratively with HR to maintain safety programs to minimize accidents and create a safe work environment for all staff.
• Vendor and Supplier Management
  • Collaborate with procurement teams to establish strong relationships with vendors and suppliers.
• Performance Monitoring
  • Monitor key performance indicators (KPIs) to assess the performance of the distribution and warehousing operations.
  • Implement corrective actions as needed to meet or exceed performance targets.
  • Communicate and plan coverage for leadership absences.
• Warehouse Optimization
  • Collaborate with solutions to stay informed of emerging technologies and implement relevant tools, software, and systems to optimize warehouse management, order processing, and inventory tracking.
• Budget Management
  • Responsible for budget adherence.
  • Monitor expenses, identify cost-saving opportunities, and maintain financial discipline in the operations department.
• Continuous Improvement
  • Foster a culture of continuous improvement, encouraging employees to provide feedback, suggest innovative solutions, and participate in process improvement initiatives.

• The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

• Advanced knowledge of production machinery and job-related service delivery equipment and processes are required
• Experience with process flow design and implementation
• Experience with proper documentation for process flows, building layouts, projects management, procurement ROI to obtain executive approval
• Six Sigma certification preferred
• Strong excellent verbal and written communications skills, proven ability to work and communicate with all levels of the organization
• Ability to conduct presentations, facilitate meetings, training
• Possess excellent organizational and time management skills
• Proven ability to work effectively in a team environment 
• Ability to manage several complex projects simultaneously while working under pressure to meet timely deadlines
• Ability to work effectively in a team environment with a positive attitude to promote a great working environment
• Work with all departments to create a safe and healthy work environment
• Must be flexible with work schedule when needed
• Bilingual Spanish preferred

Salary : $90,000 - $95,000