Technical Support Specialist I

Overview

ACS Professional Staffing is looking for an employee to work on-site with our client. This Technical Support Specialist 1 will provide prompt technical support to end users through Help Desk services while troubleshooting and resolving system, application, and infrastructure issues. The role will support software installation, configuration, and system utilization, and assist analysts with application and operational activities. Responsibilities also include conducting risk assessments, maintaining audit documentation, and promoting risk management practices. This position requires strong organizational, communication, and problem-solving skills, along with the ability to manage multiple priorities. A high school diploma (or GED) and at least 5 years of technical or administrative support experience are required. This full-time position is located in Richland, WA.

Pay rate: $29.84 - $47.68

Benefits

• Sick Leave: One hour of paid sick leave for every 40-hours worked (sick leave can be used after 90-days of employment)
• EAP: Employee Assistance Program
• Benefit Options: Medical, Dental, Vision, HSA, Group Life/AD&D, Voluntary Life/AD&D, Voluntary Short-Term Disability, Voluntary Long-Term Disability, Voluntary Critical Illness, Voluntary Accident, Hospital Indemnity, 401k (eligible after one year and 1,000 hours worked - employer match up to 4%)
• Other benefits include the following: Calm App, LifeBalance Discount Program
  
  

Responsibilities:

• Provide prompt, courteous technical support to end users through Help Desk services
• Support IS analysts in applications, operations, and system-related activities
• Perform software management tasks, including installation, configuration, and inventory tracking
• Assist in improving utilization of IT systems through troubleshooting, guidance, and issue resolution
• Diagnose and resolve technical issues within IT infrastructure and applications
• Develop and maintain policies and procedures for enterprise risk management and internal controls
• Establish and promote risk management methodologies, tools, and best practices across the organization
• Collect, evaluate, and maintain data related to risk assessments, controls, and mitigation activities
• Partner with business units to develop and maintain risk registers and improve risk management capabilities
• Conduct risk assessments, audits, and control evaluations; prepare and present findings reports
• Perform follow-up activities to ensure resolution of audit findings and mitigation actions
• Design and deliver training, workshops, and awareness programs to support a strong risk culture
• Coordinate with Executive Board Auditor and key stakeholders on risk and audit matters
• Maintain audit and risk documentation in compliance with regulatory and organizational standards
• Provide oversight and guidance to contractors or matrixed team members supporting risk or audit work
• Monitor and evaluate effectiveness of risk management programs and recommend improvements
• Ensure alignment of risk practices with industry standards, regulatory requirements, and best practices
• Support special projects, benchmarking studies, and assigned initiatives
• Support biennial refueling outage activities as required
  
  

Requirements:

• High school diploma or GED required
• Minimum of 5 years of administrative support or technical support experience
• Basic knowledge of project management techniques and principles
• Demonstrated planning, organizational, and prioritization skills
• Strong verbal and written communication skills
• Ability to exercise sound judgment and make decisions based on data and rational analysis
• Ability to manage multiple priorities and understand interdependencies between activities
• Experience using standard computer software tools and systems
• Ability to perform cost-benefit analysis to support project decisions
• Knowledge of technical specifications, codes, and applicable standards
• Understanding of core values related to human performance and cost-effective work execution
• Ability to support projects and initiatives, including coordination and execution tasks
  
  

Work sponsorship is not available at this time. Third-party candidates will not be considered for this position.

Because we are a federal government contractor, we have special restrictions placed on us for hiring foreign nationals into certain key positions within the company. This particular position requires U.S. citizenship.

ACS Professional Staffing will provide equal employment opportunities to all applicants without regard to the applicant’s race, color, religion, sex, gender, genetic information, national origin, age, veteran status, disability status, or any other status protected by federal or state law. The company will provide reasonable accommodations to allow an applicant to participate in the hiring process if so requested.

If you have any questions about the job posting, please contact recruiting@acsprostaffing.com

If you have any questions about our Reasonable Accommodation Policy, please feel free to email hr@acsprostaffing.com