What are the responsibilities and job description for the URGENT Qualified Professional QP position at ACROSS THE LIFESPAN LLC?
Benefits:
- Flexible schedule
- Opportunity for advancement
- Training & development
- Wellness resources
Qualified Professional (QP)
Community Support Services · Behavioral Health · Case Management
Department Behavioral Health Services | Reports to Clinical Director | Locations Yanceyville · Roxboro · Greensboro, NC | – Full-Time
ORGANIZATION OVERVIEW
Across The Life Span, PLLC (ATLS) is an integrated behavioral health, primary care, and opioid addiction treatment organization serving Caswell County and surrounding North Carolina communities under NC Medicaid. We are committed to delivering whole-person, recovery-oriented care across all stages of life through a trauma-informed, culturally responsive clinical model.
POSITION SUMMARY
The Qualified Professional (QP) provides direct, community-based behavioral health services to individuals with mental health and/or substance use disorders in accordance with NC Medicaid Community Support Team (CST) and Individual Community Support (ICS) service definitions. The QP works within a person-centered care framework, delivering individualized support, skills training, and care coordination to promote community integration, stability, and recovery.
This multi-site position serves consumers across the Yanceyville, Roxboro, and Greensboro service areas. The QP functions and collaborates closely with the multidisciplinary ATLS team to ensure continuity of care, documentation compliance, and achievement of individualized treatment goals.
KEY RESPONSIBILITIES
Direct Consumer Services
Provide individualized community support services including skills training in daily living, social functioning, illness self-management, and vocational readiness
Deliver psychoeducation to consumers and natural supports regarding mental health symptoms, medications, coping strategies, and recovery principles
Conduct functional assessments and contribute to the development and monitoring of Person-Centered Plans (PCPs) and Individualized Care Plans
Provide crisis support planning, including development and review of individual Safety Plans in coordination with clinical supervisors
Assist consumers with identifying and accessing community resources including housing, transportation, benefits, and social supports
Support consumers in developing self-advocacy skills and engagement with their own recovery process
Accompany consumers to community appointments, medical visits, and other activities of daily living as clinically indicated
Care Coordination & Team Collaboration
Participate in multidisciplinary treatment team meetings, case conferences, and clinical supervision sessions
Coordinate with primary care providers, psychiatric staff, the ATLS Medical Director, and community partners to ensure integrated, holistic service delivery
Collaborate with the CPSS peer support team to reinforce recovery milestones and community engagement
Communicate consumer status updates, safety concerns, and treatment plan changes to the Clinical Services Manager in a timely manner
Facilitate warm handoffs and referrals to higher levels of care as clinically appropriate
Documentation & Compliance
Complete all required documentation in the electronic health record (EHR) within ATLS-established timeframes, including progress notes, treatment plan updates, and service logs
Ensure Comprehensive Clinical Assessments (CCAs), Person-Centered Plans (PCPs), and service authorizations are completed accurately and submitted within NC Medicaid deadlines
Maintain documentation in compliance with NC Medicaid Community Support service definitions, HIPAA, and all applicable ATLS policies and procedures
Participate in internal quality audits and support the QA/QI Officer in achieving compliance benchmarks
Adhere to ATLS two-level document review workflow protocols
Accurately track units of service and complete billing documentation in accordance with NC Medicaid requirements
Professional Development & Organizational Duties
Complete all required annual and ongoing training including NC Medicaid required competencies, trauma-informed care, and cultural humility
Maintain current knowledge of NC Medicaid behavioral health service definitions and policy updates
Participate in new employee orientation activities and staff training as requested
Fulfill mandatory reporting obligations per NC General Statutes
Perform other duties as assigned by the Clinical Director or CEO
MINIMUM QUALIFICATIONS
To qualify as a Qualified Professional under NC Medicaid definitions, the candidate must meet ONE of the following criteria:
Bachelor's degree in a human services field (psychology, social work, counseling, sociology, or related discipline) AND two (2) or more years of full-time, post-degree experience with the population served
Bachelor's degree in any field AND four (4) or more years of full-time experience with the population served
Associate's degree in a human services field AND four (4) or more years of full-time experience with the population served
High school diploma or GED AND six (6) or more years of full-time experience with the population served
Valid North Carolina driver's license and reliable personal transportation (mileage reimbursement provided per ATLS policy)
Ability to pass criminal background check and other pre-employment screenings
Proficiency in electronic documentation and Microsoft Office applications
Strong verbal and written communication skills
PREFERRED QUALIFICATIONS
Bachelor's or Master's degree in social work, psychology, counseling, or closely related human services field
Experience working within NC Medicaid-funded behavioral health organizations
Familiarity with WellSky, NC Tracks, or similar EHR/billing platforms
Experience with Community Support Team (CST) or Individual Community Support (ICS) service delivery models
Knowledge of Motivational Interviewing (MI), trauma-informed care, and recovery-oriented practice frameworks
Bilingual or multilingual communication abilities
WORK ENVIRONMENT & CONDITIONS
This is a community-based position requiring significant travel within Caswell, Person, and Guilford Counties and surrounding areas. The QP will work in varied environments including consumer homes, community settings, and clinical offices across the Yanceyville, Roxboro, and Greensboro locations And surrounding areas. A valid driver's license and dependable transportation are required.
EQUAL OPPORTUNITY EMPLOYMENT
Across The Life Span, PLLC is an equal opportunity employer. We are committed to building a diverse, inclusive team and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by applicable law.
Flexible work from home options available.