Technical Service Information Author

MSID Technical Service Information Author

Job Description

• Develop and author mechanical service information procedures and related technical content for the following commodities: Chassis, HVAC, Powertrain, Body, Interior, and Exterior.

• Edit existing mechanical service information content as required

• Utilize Teamcenter and Vis Mockup to create graphics from math data.

• Utilize Arbortext to develop the text of the procedures, while creating and using text strings when applicable.

• Manage publication content by section, subsection and information type

• Communicates information to and from internal and external customer organizations

• Proficient with use of MS Excel, MS Word, and Arbortext.

• Knowledge using CAD visualization techniques, with Teamcenter and Vis Mockup preferred

• Illustration and graphics development skills preferred

• Technical writing background is preferred

• Dealership experience as a technician preferred

• Good organizational skills• Ability to clearly communicate complex subject matter

• Good oral and written communication skills

• Good level of interpersonal skills to work effectively with others

• Ability to work independently and with others

• Ability to work in a production-based environment with adherence to delivery schedule timing.

Candidate Requirements

• What degrees or certifications are required? Bachelor's degree in technical fields, automative or engineering is required.

• Minimum years of experience? Open to people who have recently graduated if they do not have much work experience. However, open to someone that has at least 5 years’ experience working at a dealership or car shop.

1 Technical Writing & Content Development: Ability to author and edit mechanical service procedures using Arbortext. Strong understanding of technical documentation standards and ability to communicate complex technical concepts clearly.

2 CAD Visualization & Graphic Creation: Proficiency with Teamcenter and Vis Mockup for creating graphics from math data. Skills in illustration and graphics development to support service information.

3 Software Proficiency- Hands-on experience with Arbortext, MS Excel, and MS Word for content creation and management. Familiarity with CAD visualization techniques and related tools.