Operational Specialist

About Acro

For over four decades, Acro Service Corporation (Acro) has provided customized workforce solutions to meet the demands of its clients in a continually evolving market. Acro’s services primarily include managed service provider (MSP) solutions for contingent labor, and temporary staffing services in engineering, information technology, accounting, finance, other professional, light industrial, and other labor categories. The company also provides project-based information technology application development and management solutions. Acro has developed a vendor management system (VMS) it uses in its MSP programs, along with other leading VMS applications in the market. Acro’s list of clients comprises the world’s leading organizations including Fortune 500 companies in many industries as well as public sector clients like several state governments. The company has received numerous awards from its clients and industry organizations. Staffing Industry Analysts, an industry think tank, ranks Acro as one of the Largest Staffing Firms in the U.S. HRO Today ranks Acro as one of nation’s leading MSP in its Bakers’ Dozen recognition. Come and join an organization that has been recognized among the Nation’s Best & Brightest Companies to Work for!

POSITION SUMMARY

Acro Service Corporation is seeking an organized, proactive, and customer-focused Operations Specialist to support our clients and temporary workforce in the Newport News, Norfolk, and greater Hampton Roads, VA area.

This position plays a key role in coordinating new hire onboarding and orientation, supporting employee relations, resolving payroll and operational issues, and maintaining strong relationships with clients and temporary employees. The Operations Specialist will collaborate with internal teams to ensure a positive employee experience, deliver exceptional client service, and identify opportunities for process improvement.

This is a hybrid position, primarily working remotely from a home office, with required travel to local client locations for new hire orientations, equipment coordination, and other operational needs. Candidates must reside within reasonable driving distance of the Newport News, VA area.

DUTIES & RESPONSIBILITIES

• Perform customer support functions for various Acro clients. This includes but is not limited to: Manage and coordinate the end-to-end onboarding process for Acro W-2 temporary workers supporting assigned client accounts, ensuring a smooth, timely, and positive experience from offer acceptance through the start of the assignment.
• Serve as a primary resource for temporary workers throughout their assignments. Address employee questions, concerns, and workplace issues promptly and professionally, partnering with clients and internal Acro departments as needed to reach appropriate resolutions. Act as liaison among other Acro Departments - sales, recruiting, operations, payroll and accounting to manage and resolve problems that affect clients and contractors. Investigate concerns, identify solutions, and follow through to resolution.
• Build and maintain strong working relationships with clients and temporary workers, providing ongoing support to ensure needs are addressed and service expectations are met.
• Resolve invoicing and payroll issues that fall outside of the general realm of “normal” business procedures.
• Conduct surveys with clients and contractors. to collect feedback, monitor satisfaction, identify opportunities for improvement, and enhance the overall onboarding and contractor experience.
• Ensure that company policies and procedures are implemented and strictly followed to guarantee consistent, high-quality service across all clients and contractors.
• Proactively identify opportunities to improve onboarding, employee relations, client support, and internal processes. Develop recommendations, create or update SOPs as needed, and take ownership of implementing approved improvements. Partner with the appropriate Acro departments to ensure changes are effectively communicated, executed, and sustained.
• This role requires supporting local new hire orientation and managing local equipment logistics as needed.
• Other duties may be assigned

REQUIRED QUALIFICATIONS

Education

• Bachelor’s degree in Business Administration, Human Resources, or related field.

Experience

• 2-3 years of professional experience with a proven track record of successfully managing employee concerns, resolving issues, de-escalating sensitive or difficult situations, and balancing multiple priorities in a fast-paced environment.
• Experience in customer support, employee relations, staffing, human resources, operations, onboarding, or a related field preferred.

Skills

• Proficient computer skills, including Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneNote, OneDrive, and Forms) and Adobe Acrobat. Ability to communicate (verbally and in writing) with diverse groups of people and routinely produce positive outcomes.
• Strong problem-solving and conflict-resolution skills, with the ability to assess concerns, de-escalate difficult situations, identify practical solutions, and follow through to resolution.
• Ability to present information and respond to questions from employees and team members.
• Strong time management and prioritization skills, with the ability to independently manage competing tasks, meet deadlines, and ensure high accuracy and quality.
• Ability to thrive in a fast-paced, results-driven environment requiring strong attention to detail, flexibility, and effective multitasking.
• Ability to remain confidential in all phases of the hiring process and throughout the duration of work assignments and maintain a professional appearance and attitude.

PREFERRED QUALIFICATIONS

Education

• Certified Staffing Professional (CSP) certification preferred.

Experience

• Prior staffing Industry experience highly desirable.

WORK ENVIRONMENT

• Location Preference: Newport News/Norfolk, VA, or the surrounding area preferred; however, this position is not limited to this geographic location. Candidates in other locations may be considered based on business needs and role requirements.
• While performing the duties of this job, the employee will work in an office environment, either at headquarters and/or a remote office.
• The noise level in the work area is usually low.

Acro values diversity in our workforce and is an Affirmative Action & Equal Opportunity Employer. Acro is also committed to hiring veterans.