Desktop Support Specialist

Job title: Desktop Support Analyst

Location: Santa Fe, NM 87509

Shift: 1st shift (7:00 am to 4:00 pm)

Job Description

Five years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, three years of which must have included IT work experience in a user support role;

Detailed knowledge of:

• Commercially available operating systems and applications used by the agency;

• Applications configuration as used for change/problem management;

• Principles and practices of a computer system and peripheral devices as needed to monitor a system;

• User password security principles and practices.

• MS Office support experience is key as they ae heavy into MS Office

• Needs to be customer facing and customer oriented as will be there onsite working with individuals remotely and in person at their desks

• Handle setting up of laptops and apps

• Setting up phones (need some experience supporting phones as well – they just migrated to Verizon One Talk

• Managing computer user profiles

• Laptop refreshes

• Imaging

• Server/ router/ firewall support

Working knowledge of:

• network domains and login procedures.

• web browser capabilities and the difference between intranets and the Internet.

General knowledge of: network troubleshooting.

Ability to:

• create and use disk images;

• provide or develop documentation of systems, jobs, programs, and audit documentation for completeness and accuracy;

• provide testing support by assisting in the monitoring of program tests and reviewing computer output and identifying errors;

• restore data from backup media;

Basic Qualifications

High School Diploma