What are the responsibilities and job description for the Entry Level - Customer Success Manager position at acrisureinnovation?
Location: Austin, Texas
Employment Type: Full-Time
About Acrisure
Acrisure is a global fintech leader empowering millions of businesses and individuals with solutions to grow boldly forward. By combining cutting-edge technology with top-tier human support, we deliver customized solutions across insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more.
In just twelve years, Acrisure has grown from $38 million to nearly $5 billion in revenue and now employs over 19,000 colleagues in more than 20 countries. Built on entrepreneurial spirit and guided by leadership, accountability, and collaboration, we equip our teams to operate at the highest levels possible.
About the Role
Are you looking to start your career in Customer Success and Product Enablement? Acrisure is seeking a Product Success Specialist to help Agency Partners unlock the full value of our technology stack, including collaboration tools, CRM platforms, AI solutions, and proprietary innovations.
This is an entry-level opportunity designed for recent graduates or early-career professionals who are passionate about technology and helping customers succeed. You will receive comprehensive training, mentorship, and hands-on experience with cutting-edge tools to build a strong foundation for your career.
What You’ll Do
- Drive Adoption & ROI: Help Agency Partners use Acrisure’s technology ecosystem effectively.
- Educate & Enable: Deliver onboarding programs, training sessions, and learning content that simplify complex tools.
- Support & Troubleshoot: Assist with technical issues, escalate bugs, and collaborate with internal teams to resolve challenges quickly.
- Build Relationships: Foster trust and long-term partnerships with Agency Partners.
- Collaborate Cross-Functionally: Work with Product, Marketing, Sales, and other teams to advocate for Agency Partner needs.
- Measure Success: Track adoption, usage, and satisfaction of metrics to ensure impact.
What We’re Looking For
- Bachelor’s degree or 1–2 years of experience in Customer Support, Product Enablement, Account Management, Customer Success, or similar roles.
- Strong communication and problem-solving skills.
- Passion for technology and helping customers succeed.
- Ability to learn quickly and adapt in a fast-paced environment.
- Basic proficiency in Microsoft Office or Google Workspace; familiarity with CRM tools is a plus.
What We Offer
- Comprehensive training and mentorship to help you succeed.
- Clear career growth paths within Customer Success and Product Enablement.
- Collaborative and supportive team environment.
- Competitive salary and benefits package.
This role is offered in a hybrid work model 4:1 in the following cities: Austin, TX; San Diego, CA; Atlanta GA; Grand Rapids; MI
Salary Range : $60,000 - $85,000
Salary : $60,000 - $85,000