Systems Specialist

About Acrisure:

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Responsibilities:

• Perform enrollment and/or eligibility changes in multiple online benefit enrollment systems, insurance carrier databases and other benefit services providers.
• Document enrollment and/or eligibility changes in our agency management system.
• Update enrollment and/or eligibility procedure changes in our agency management system.
• Communicate with Account service team members to solve enrollment type issues.
• Perform enrollment and/or database audits to validate accuracy.
• Process payroll vendor eligibility reports.
• Communicate with other enrollment staff for COBRA or TPA processing.
• Develop and maintain positive relationships and rapport with each client and provider.
• Handle or refer requests by our clients.
• Phone and email communicate with carriers as needed.
• Perform back-up responsibilities in the absence of other employees, primarily for other eligibility specialists.
• Attend and participate in Monthly Department Meetings.
• Work closely with other departments to coordinate services and ensure seamless client experiences.
• Stay informed about changes in regulations and ensure adherence to all legal requirements.
• Participate in training sessions and workshops to stay current with industry standards.
• Develop and maintain a positive relationship and rapport with each client.
• Develop and maintain a positive relationship and rapport with benefit enrollment system support staff, requesting enhancements to the system as needed.
• Attend regularly scheduled training and conferences when content is deemed advantageous.
• Participate and contribute to department meetings.
• Comply with agency standards, policies, and procedures.
  
  

Required Qualifications:

• Strong organizational and time management skills, along with a demonstrated attention to detail
• Superior skills in leadership, employee development, and employee engagement
• Professional verbal and written communication skills
• Excellent technology and computer system skills.
• Ability to establish credibility and develop strong relationships with internal stakeholders through ethics, integrity, professionalism, and mutual respect.
• Ability to make appropriate and timely key business decisions.
• Effective change management, time management, and follow-up skills
• Excellent critical thinking skills: ability to troubleshoot.
• Proficient computer skills with agency management software systems, basic working knowledge required/Intermediate knowledge preferred of Microsoft: Word, Outlook, PowerPoint, Excel, and OneNote.
• Customer service oriented.
• Knowledge of Agency Management Systems; Applied Epic a plus.
• Able to function independently and as part of a team.
  
  

Required Qualifications:

• High school diploma or recognized equivalent is required.
• Associate degree or higher is preferred, or equitable experience.
• Minimum 2 years of customer service experience is preferred.
  
  

Benefits and Perks:

• Competitive compensation
• Generous vacation policy, paid holidays, and paid sick time
• Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
• Company-paid Short-Term and Long-Term Disability Insurance
• Company-paid Group Life insurance
• Company-paid Employee Assistance Program (EAP) and Calm App subscription
• Employee-paid Pet Insurance and optional supplemental insurance coverage
• Vested 401(k) with company match and financial wellness programs
• Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
• Paid maternity leave, paid paternity leave, and fertility benefits
• Career growth and learning opportunities
• …and so much more!
  
  

Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

At Acrisure, we firmly believe that an inclusive workforce drives innovation, creativity, and ultimately, our collective success.  

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination. 

Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email leaves@acrisure.com. 

California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

Welcome, your new opportunity awaits you.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.