Office Administrator/Loan Operations Support Specialist

Location: Coconut Creek, FL
Employment Type: Full-Time
Department: Operations / Processing Support

About the Role

Acrisure Mortgage is seeking a highly organized and detail-oriented Loan Operations Support Specialist to provide administrative, loan file, reporting, and customer service support for our Coconut Creek location while also assisting the Orlando team as needed. This role is essential to ensuring smooth loan flow, accurate documentation, timely communication, and consistent reporting deliverables.

You will serve as a key liaison between Loan Officers, processors, and operations leadership while supporting a wide range of document, reporting, and administrative tasks.

Key Responsibilities

Reception & Customer Support

• Answer Coconut Creek phone lines and cover Orlando phones as needed.
• Manage call routing ensuring professional screening and appropriate direction of inquiries.
• Provide exceptional service to internal teams, homebuyers and referral partners.

Loan File Review & Opening Support

• Review incoming loans for Signed Disclosures, File Contacts, Credit Reports, and AUS findings—multiple times daily.
• Forward reviewed loans for additional oversight; upon return, assign to the appropriate Processor and Opener.
• Maintain coverage for these functions during leadership absences.

Contract & Documentation Support

• Receive and distribute contracts to the appropriate Loan Officers and assistants; copy leadership as required.
• Review daily reports, research borrowers, confirm lender involvement, and pull required documents from internal and external portals.
• Pull documents throughout the day as requested by team members.
• Distribute certifications, summaries, and other required documentation to processors, Loan Officers, or closers.

Reporting Responsibilities (Builder Reporting)

• Participate in builder pipeline calls as needed
• Maintain, update, and prepare multiple Excel reporting sheets—one for each division—according to required weekly and daily deadlines.
• Track progress on each report by coordinating with Loan Officers to ensure they are completing their assigned updates in a timely manner.
• Verify accuracy of all data across reports before distribution, ensuring all applicable loans are included and information is complete.
• Present reports as required and support leadership with status updates, follow-ups, and ongoing tracking.

Certifications, Requests & Compliance Support

• Receive and distribute Certificates of Occupancy, COIs, flood certifications, closing summaries, escrow letters, and property documentation as required.
• Request additional documents and reports for specific loan types as needed.
• Distribute communications or updates as directed by leadership.

Administrative & Office Support

• Order and coordinate office supplies for the Coconut Creek office.
• Create and send FedEx labels as requested; copy leadership on communications.
• Provide ongoing administrative assistance to operations leadership and support team needs.
• Assist with internal lists or communication needs as requested.

Skills & Qualifications

• High attention to detail and accuracy in documentation and reporting.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Effective communication skills, especially when coordinating with multiple Loan Officers.
• Proficiency in Microsoft Excel, including managing multiple spreadsheets and validating data.
• Strong customer service and problem-solving skills.
• Experience in mortgage operations or reporting support preferred but not required.

Pay: From $48,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• mortgage operations: 1 year (Preferred)
• Office Administration: 1 year (Preferred)

Ability to Commute:

• 6115 Lyons Road, Ste 202 , Coconut Creek , FL 33073 (Required)

Work Location: In person

Salary : $48,000